St. Louis Bread Co.

Reviews

• CL

  Crankestein Loskon

  2 days ago
  3.0
  Customer Service: Typical minimum wage customer service, yes, no, yes, no, I don't know type of service. Must say they had for a limited time a type of bread and sandwich which it shows as In Stock, but then I was given regular bagel without notice, communication is non existent in customer service anymore. Prices: The usual borderline expensive prices. Cleanliness: Place was usual dirty tables, bread crumbs, napkins under the chairs, area where trash is placed not wiped and smells bad. Microwave needs to be wiped down, reminded me of the one I used to have when I was in college, lol, nothing Angry Mama can't handle, lol. The front entrance "door mat" needs to be vacuumed, doors wiped, and overall has that stickiness feel in almost all surfaces, nasty.... (Attached picture area looks clean because I cleaned it, fyi) Self-Service Area: No almond milk for the coffee. The drip coffee was old and cold, no fresh pots, the gas station offers better coffee than Panera, it is a fact. Location and Safety: This specific Panera is in a corner at the end of a small mall, during the day is no big deal, but at night is a little dangerous. Most stores close after a certain time and this Panera is isolated with an empty parking lot. I saw a few vehicles w dark tinted windows parked close to the store with no movement, but could see people shadows inside of it. Guys walking in, sitting in a corner, seems they use the spot for a plug, to each its own. And please enforce that if drivers park in handicap without a tag report them to the police.
• BK

  Ben Keown

  Jan 3, 2026
  4.0
  This is a decent location. Service can be hit or miss sometimes
• RC

  Rafael Carta

  Dec 13, 2025
  1.0
  Absolutely the worst customer service I have ever experienced in my life. I brought my wife in -- who has been homebound for a week and a half due to brain cancer -- because all she wanted was to use a gift card friends had given her to buy her favorite coffee from Panera. That's it. One small moment of normalcy. Instead, we were treated with shocking cruelty and complete disregarded An employee named Carly repeatedly yelled at my wife, telling her she "couldn't help" because she was "too busy" and that she had to use the kiosk. No compassion. No patience. No basic human decency. Just barking orders. Here's the part that makes this even more ridiculous: the kiosks do NOT accept gift cards. They literally instruct you to go to the cash register to have them validated. So my wife was being sent in circles while being spoken to like she was an inconvenience for daring to exist. Watching someone berate a cancer patient over a cup of coffee is something I will never forget. This wasn't just bad service -- it was heartless, humiliating, and unacceptable. If this is the level of empathy Panera trains its employees to have, you should be ashamed. We will never return.
• LC

  Liz Crawley

  Dec 2, 2025
  5.0
  I ordered online for pickup yesterday but got stuck in major snow traffic and arrived late. The manager helped me find my order and even offered to remake it so I could have warm food. That small act of kindness meant a lot on a rough day. Thank you so much!
• CM

  Christopher La Mantia

  Nov 19, 2025
  2.0
  I ordered the bacon turkey bravo. It was always my favorite sandwich. It was completely disappointing. The bread was always the best part of this sandwich. Now the tomato basil bread lacks flavor is dry and doughy tasting. I won't be back.

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