Dairy Queen Grill & Chill

4.0
992 reviews
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Business Details

9230 St Charles Rock Rd, Breckenridge Hills, MO
63114-4243, United States
(314) 427-8686
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
9230 St Charles Rock Rd, Breckenridge Hills, MO
63114-4243, United States

Hours

Reviews

4.0
992 reviews
5 stars
487
4 stars
239
3 stars
142
2 stars
53
1 star
71

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the staff for being friendly and accommodating, others reported rude behavior and lack of attention.

Food Quality

Food quality is inconsistent; some customers enjoyed fresh and delicious meals, while others received cold or poorly prepared items.

Order Accuracy

There are frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.

Cleanliness

Concerns were raised about cleanliness, particularly regarding the dining area and food presentation.

Speed of Service

While many customers appreciated the quick service during busy times, others experienced long wait times and delays.
  • JB
    J Burris
    Nov 2, 2025
    3.0
    Employee's were friendly even tho my order was wrong and I had to come back
  • LL
    Liv
    Aug 14, 2025
    1.0
    too focused on making the chicken strip boxes look cute and not making sure there’s enough tenders or the gravy in there. If I wanted to eat dry ahh chicken tenders, I would put some in the air fryer at home. this isn’t a presentation restaurant it’s fast food come on people get the orders right 😂 You literally get paid to do one thing
  • MD
    Ms D
    Aug 8, 2025
    5.0
    Tristan never misses on the food and Jerron was so patient and kind. He had a VERY picky customer that needed Everything and he handled it like a champ! Great customer service!!
  • AA
    Alexis
    Aug 4, 2025
    1.0
    On Saturday 08/02 i went into Dairy Queen on my lunch break. There was a Caucasian woman who appears to be the manager, I told her i had a mobile order. She went into the refrigerator and instead of giving me my food while my hands were out she placed it on top of the trashcan. I ask for a refund but had to call customer service because it was a mobile order. I did so and talked to Amanda. She wasn’t apologetic at all and didn’t show any sympathy about my experience. I’m honestly digested with Dairy Queen which is one of my favorite spots to get ice cream from.
  • TB
    Taylor Bohannan
    Jun 20, 2025
    5.0
    I've always had a great experience here. The employees recognize me at this point and have always been extremely kind and attentive. I've never seen anything negative from this DQ other than fries being a little cold once or twice but otherwise great service.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food does Dairy Queen Grill & Chill serve?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, burgers, fries, and other fast-food items.

What are the operating hours of Dairy Queen Grill & Chill?

The restaurant is open from 11:00 AM to 10:00 PM Monday through Thursday and Sunday, and from 11:00 AM to 10:30 PM on Fridays and Saturdays.