Wendy's

3.8
755 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1124 Branson Hills Parkway, Branson, MO
65616, United States

Hours

Reviews

3.8
755 reviews
5 stars
331
4 stars
175
3 stars
108
2 stars
38
1 star
103

What are people saying?

AI-generated from recent customer reviews

Staff Performance

While some staff members, like Tammy and Frank, received praise for their friendliness and helpfulness, many reviews highlighted rude and unprofessional behavior from other employees, particularly management.

Cleanliness

Multiple customers reported unsanitary conditions, including dirty bathrooms and food stations, contributing to a negative dining experience.

Order Accuracy

Numerous complaints were made about incorrect orders, missing items, and poorly prepared food, indicating a significant issue with order accuracy.

Service Speed

Customers frequently noted long wait times both in the drive-thru and inside the restaurant, with some reporting waits of over 30 minutes.

Food Quality

Feedback on food quality was mixed; while some enjoyed their meals, many others described the food as cold, stale, or poorly prepared.
  • RS
    Reece Sousan
    Nov 17, 2025
    5.0
    I had originally ordered a salad that was made incorrectly, but as soon as I went back to get it fixed, Adrian had helped me out in the nick of time! She was incredibly kind, patient, and helpful. She fixed my order and helped make things right since I have a severe food allergy. Thank you so much Adrian!!
  • FB
    Fail Bonds
    Nov 8, 2025
    3.0
    Have been in a few times without too much of an issue other than some heavier wait times on some orders, which im usually fine with. However, today's pick up was met with a rather rude encounter. My order was placed via mobile and was set to be a carryout to take back home with me. Its about a twenty to twenty five minute drive to this location for me, so it took me a few minutes to arrive. I was met by one of their female staff who clocked me as being this particular mobile order. I affirmed that, yes, I was there for that order. Come to find, they had it set on a tray as if I had chosen to eat in. The woman explained to me in an extremely exasperated manner that they had been calling and calling and calling my name. I explained warily I wasn't here to answer because I had it set as a carryout and had to drive to come pick it up. I was met with the attitude that she didnt care how it was ordered, as long as the order was right... as if I had somehow offended her??? Or was making a big deal of it when I was just explaining the misunderstanding??? And was made to feel guilty as I stood there watching her place the food in a carryout bag. I was thankful when she went out of her way to swap the fries out to a new batch without me even asking since she noticed they were cold. But then was promptly disappointed again when I mentioned having also ordered a large rootbeer and was met with an annoyed tone telling me I could fill my own drink. Which.. again.. I dont have an issue with, I just needed an empty cup to do so. I can understand being busy, and mistakes happen. As someone who has worked in retail, myself, I try not to make a fuss about small mistakes. But making a customer feel bad for mistakes that werent theirs is out of pocket.
  • LS
    Lisa Stancil
    Nov 4, 2025
    1.0
    Food came out cold I was not happy about my experience and the manager acted like it was no big deal. I asked for fresh fries and was given cold fries again so I asked again for fresh food.. No apologies or anything... Restaurant was dirty and employees was gossiping about other employees. I want be back!!
  • CR
    Carlos Ramos
    Oct 22, 2025
    4.0
    I want to start off my saying Tammy was amazing and such a sweet wonderful woman. She was very helpful, respectful, and patient. The only reason I can’t put 5 stars is because the manager, Julie, was very rude and condescending towards Tammy. I’m not sure if she was training Tammy but Tammy would ask her a question and Julie would snap at her in front of customers and be very rude. Tammy is awesome and is doing great!
  • PF
    penny de la fuente
    Oct 22, 2025
    5.0
    Thank you Tammy. She was friendly and welcoming, her boss Julie was not. Manager created a hostile environment and made us want to leave but Tammy went above and beyond to create a friendly and welcoming restaurant.

Frequently Asked Questions About Wendy's

Is Branson Hills Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.