Service Issues
Customers frequently reported long wait times, incorrect orders, and poor service, indicating a lack of efficiency and training among staff.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about cold, poorly prepared, or incorrect items, leading to dissatisfaction.
Cleanliness
Several customers noted that the restaurant was dirty, with unclean tables and bathrooms, which negatively impacted their dining experience.
Kiosk Ordering
The mandatory use of kiosks for ordering was met with mixed feelings, with some customers expressing frustration over the lack of personal interaction.
Positive Staff Interactions
Despite the issues, some reviews praised individual staff members for their friendliness and helpfulness, suggesting that there are capable employees within the team.