Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported frequent issues with incorrect orders and missing items.
Service Speed
Customers consistently noted long wait times, especially in the drive-thru, with some experiencing delays even when few customers were present.
Food Quality
Numerous reviews mentioned cold or poorly prepared food, with complaints about items being stale or not made to order.
Staff Attitude
Several customers described rude or unprofessional behavior from staff, impacting their overall experience.
Cleanliness
While some customers appreciated the cleanliness of the dining area, others reported unsanitary conditions and poor food handling practices.
AL
Angela Lozano
Oct 28, 2025
1.0
Never again! Food was cold. We could have went anywhere but my son wanted to experience the monopoly game that McDonald's advertised. We ordered 5 items off of the monopoly list and only received 1 game pc. Went inside and they informed us that it's while supplies last. Than make sure you update your app to "not available at this location"
Bonus was that our fries were cold and the wrong patty was used on both the big Mack's we ordered. FYI, times are only gonna get harder McDonald's and cutting corners as well as bait and switching people will cost you your business. To the franchise owner, we have too many other fast food places in this area for you to be cutting corners.
NG
Natalie Gonzalez
Oct 26, 2025
1.0
I am not the type to leave a review on restaurants i’ve had a bad experience with, EVER! but this location is just that bad i had to leave this review. The menu screen is unreadable, the person who took my order looked as if he was high when i got to the window, i literally had to repeat my order 3 times because he couldn’t get it right, and the food was a 0/10. I mean my spicy mcchicken didn’t even have lettuce on it. The whole sandwich just tasted old period I orders fries NO SALT and go figure, the fries had salt. Just AVOID this location, at least avoid getting it late at night.
DL
Dylan Lavigne
Oct 24, 2025
1.0
If I could give negative stars I would. Service always takes forever, even when they are not busy, like, I am one of the only two people, and the drive thru is also empty. Very poor service, they ignore you as long as possible, and when you get their attention, it's "give me one minute" and they disappear for 10.... Literally. Food is usually barely warm and fries are never salted. Hardly ever get your order right.
-3/10 would recommend against
JV
Joel Vanderpool
Oct 21, 2025
1.0
This is only based on my “service” last night. My daughter and I went through the drive thru in the right lane and the guy taking orders was incredibly rude. We ended up just leaving the drive thru cause the guy was so rude. If the screen is malfunctioning then whoever is taking orders needs to address it in the beginning of taking the order instead of yelling at the customer when they say whatever is on the screen isn’t even close to what they ordered. Or better yet, fix the screen.
JH
Jana Hardman
Oct 10, 2025
1.0
The food menu screens have been unreadable for an extremely long time, so you have to guess. The young man that took my order was very pleasant and professional. However, whoever put the McChicken together only put chicken and pickle in a $4.50 sandwich. It was too dry to eat. Confusion seemed to be an issue. Most of the time the food is fine, but the awful menu and lack of getting what is supposed to be on sandwiches is getting to be the issue too often PLEASE PAY ATTENTION TO THE ORDER‼️
What are the regular operating hours for this McDonald's location in Blue Springs, MO?
The McDonald's at 920 W Hwy 40 in Blue Springs, MO, is open daily from 5:00 AM to 11:00 PM.
Does this McDonald's offer delivery service, and what are the delivery hours?
Yes, delivery is available daily from 5:00 AM to midnight, with extended hours until 1:00 AM on Fridays and Saturdays.
Are drive-thru services available at this McDonald's, and what are the drive-thru hours?
Yes, the drive-thru is open daily from 5:00 AM to midnight, extending to 1:00 AM on Fridays and Saturdays.
What types of payment does this McDonald's location accept?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Is there a mobile app to order food from this McDonald's?
Yes, you can order via the McDonald's App available on the Apple App Store and Google Play Store for easy mobile ordering and rewards.
What pickup and delivery options does this McDonald's provide?
This location offers curbside pickup, delivery, same-day delivery, and no-contact delivery for customer convenience.
Can I find nearby Italian and Mexican restaurants close to this McDonald's?
Yes, near this McDonald's you can find Fazoli's for Italian cuisine and Chipotle Mexican Grill and Pancho's for Mexican dining options.
Are there any convenient nearby services like postal access or rental kiosks near this McDonald's?
Yes, UPS Access Point location and Redbox rental kiosks are close by, which can be convenient for errands before or after your meal.
What entertainment or shopping options are near this McDonald's?
Nearby you can visit KC’s Finest Sports Cards and Memorabilia for hobbies, 3 Blondes Boutique, Queen Bee Boutiques, and Pink Rodeo Boutique for shopping.
Does this McDonald's offer any rewards or promotions for customers?
Yes, customers can earn points for free food through the MyMcDonald's Rewards program available online.