Chipotle Mexican Grill

3.2
216 reviews
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About

Mexican Restaurant
Chipotle Blue Springs - Hwy 7 is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
802 SW US-40, Blue Springs, MO
64015, United States

Hours

Reviews

3.2
216 reviews
5 stars
86
4 stars
23
3 stars
15
2 stars
22
1 star
70

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, with staff being inattentive, unhelpful, and lacking basic etiquette.

Food Quality

Numerous reviews highlighted issues with food quality, including cold, undercooked, and poorly portioned meals.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and food debris on the floor.

Inconsistency

Customers expressed frustration over inconsistent portion sizes and food quality, leading to disappointment in their dining experience.
  • DK
    Dave K
    2 days ago
    1.0
    Paid 23 bucks for someone to give us a handful of food. The portion sizes are insanely small for what you pay. Better to just go to the grocery store, what a waste.
  • JT
    Jason Tosspon
    3 days ago
    1.0
    This store is filled with social media kids who would rather gossip and be on their phones rather than help customers!!!
  • MN
    Morty Nation
    Jan 3, 2026
    5.0
    The story that gave me the idea for this review started because my order was botched. I called the customer service line through the app and all they could do because it was a call center somewhere else was offered me a refund on the part of my order that was not correct, or just was missing out of my bag. I went back up to the store just to reorder my food so I could get my meal, and replace the meal that was misplaced in my bag. I didn't ask for any of it, but they decided to just give me my entire order again, on the house. You do not get customer service like that anymore, and I think this Chipotle deserves that kind of credit. I was 100% ready to just reorder my food and pay for it no big deal I'm not one of those guys that loses their minds when my orders messed up. People make mistakes it happens all the time if more people would give Grace instead of disrespect the world might be a better place. They didn't have to give me that order but they did and I hope corporate reads this, because every single person that's working at the Chipotle between 5:00 p.m. and 5:45 p.m. on January 3rd deserves kudos. It's exactly what Humanity should be was what was represented today at that store
  • AK
    Ashley Koepkey
    Jan 3, 2026
    1.0
    Leather barstools are ripped and area by the fountain was dirty, the water tab was stuck on and just running. Pictured is a $9.50 chicken burrito rice bowl that has not been touched. The bowl has white rice, black beans, chicken, corn salsa, sour cream, and cheese however far less than the normal portions that we don’t mind paying $9.50 for.
  • SS
    Shayna
    Dec 10, 2025
    2.0
    They move extremely too slow like turtles and seem like they really know what they’re doing. Like the rest of the comments and say lots of teenagers who have poor customer service etiquette. A lot of times I’ve come in and nothing is wiped down they just slide your food tray over sour cream and guacamole.. As well as there was another time I had to tell a young lady please tuck her hair back because it was hanging down over my food. 🤮 I’ve tried to hold off on writing this several times because I honestly do not like writing bad reviews but everytime I come in I’m reminded of why I need to get on it, they need a little help, they are in the struggle bus!

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill in Blue Springs - Hwy 7?

Chipotle Mexican Grill in Blue Springs - Hwy 7 is open from 10:45 AM to 11:00 PM every day of the week.

Where is Chipotle Mexican Grill located in Blue Springs?

The restaurant is located at 802 SW US-40, Jackson, Blue Springs, MO 64015, United States.