Chipotle Mexican Grill

3.2
207 reviews
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About

Mexican Restaurant
Chipotle Blue Springs - Hwy 7 is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
802 SW US-40, Blue Springs, MO
64015, United States

Hours

Reviews

3.2
207 reviews
5 stars
84
4 stars
22
3 stars
15
2 stars
21
1 star
65

What are people saying?

AI-generated from recent customer reviews

Portion Sizes

Many customers expressed dissatisfaction with the shrinking portion sizes, feeling they were not getting value for their money.

Service Quality

Feedback highlighted inconsistent service, with some employees being friendly and attentive while others displayed poor attitudes and neglect.

Cleanliness

Numerous reviews pointed out issues with cleanliness, including dirty dining areas and unsanitary food preparation conditions.

Food Quality

Customers reported mixed experiences with food quality, with some enjoying flavorful meals while others received poorly cooked or bland food.

Management Issues

Several reviews indicated a lack of effective management, leading to understaffing, disorganization, and overall poor customer experiences.
  • JA
    Julie Antonic
    2 days ago
    5.0
    Absolutely fresh, wonderful and friendly staff, never a disappointment.
  • DB
    Demi Bayes
    4 days ago
    2.0
    I HATE TO WRITE THIS considering I come here at least every other week, but I spent 15$ and My food and it was completely cold and the beans tasted so weird. I was unable to eat it:/ I tried calling to get this issue resolved but it was just an automated voice telling me it sent and email to resolve it, but I did not get an email I called 4 times and it was the same message. I went online to see if I can fix it but I need an order number and I didn’t receive my receipt. The team was kind and getting through the busy line. I just wish I could eat my dinner or get ahold of someone to help resolve this.
  • JL
    Jayde Land
    Nov 6, 2025
    2.0
    I loved this location when it opened but delivery from here has dropped in quality severely. It shouldn’t be a gamble on how much you will get of meat or guac each time. (Or anything really) Consistency is how you get repeat customers. Inconsistency is how you lose them.
  • KH
    Kyle Harper
    Nov 5, 2025
    1.0
    Customer service sucks full of kids. They talked the entire time completely ignored that I was standing there. There was no hi hello one moment just dirty looks and loud banging pots. The restaurant stinks and pee on the floor. I have never received this level of disrespect. Won’t be coming back and I’m a regular. Signed pissed customer
  • FM
    Frances Margret
    Nov 5, 2025
    2.0
    If you order pick up, make sure to check before you leave because my order was wrong and when i went back they literally looked at me like i was stupid. When they finally gave me the right thing they didnt apologize for the mistake or the inconvenience it caused. Im in the service industry, shit happens, an apology wouldve made that experience a lot better

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill in Blue Springs - Hwy 7?

Chipotle Mexican Grill in Blue Springs - Hwy 7 is open from 10:45 AM to 11:00 PM every day of the week.

Where is Chipotle Mexican Grill located in Blue Springs?

The restaurant is located at 802 SW US-40, Jackson, Blue Springs, MO 64015, United States.