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Brand Certified

Chipotle Mexican Grill

3.2
(1593 reviews)

About

Mexican Restaurant
Chipotle Blue Springs is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1115 NE Coronado Dr, Blue Springs, MO
64014, United States

Hours

Reviews

3.2
1,593 reviews
5 stars
587
4 stars
271
3 stars
145
2 stars
132
1 star
458

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, with staff often being rude, dismissive, or unhelpful.

Food Quality

Customers frequently reported issues with food quality, including cold items, incorrect orders, and insufficient portions.

Cleanliness

The restaurant was often described as dirty, with overflowing trash and unclean tables, contributing to a negative dining experience.

Ingredient Availability

Many reviews noted that the location frequently ran out of key ingredients, leading to dissatisfaction among customers.

Staff Attitude

Several customers mentioned that staff members displayed a lack of professionalism and urgency, impacting overall service.
  • JM
    Jody Hendrick (Moose)
    Feb 14, 2026
    1.0
    Well decided to stop and get some dinner on our was home. Its 10:16pm they close at 11:00 pm. We walk in it's dark inside, they are cleaning the restaurant. When we get to the counter we are informed they are out of steak, shredded cheese and guacamole. I mean who runs out of some of their main food? That's like saying Denny's or Ihop is out of eggs, bacon and sausage. The fact that they didn't even seem to be very worried about what we thought is even more disturbing to me. As we leave another car pulls in and asks us if they are closed? We tell him what we were told. To his much surprise he says really? He said I'm surprised and left as well to buy food from another restaurant with food. We are from the country and only come to the city for special occasions like date night on Valentines. Way to go Chipotle? You need to buy some groceries!.
  • MW
    Mackenzie Woods
    Feb 14, 2026
    1.0
    The hippie worker really tried giving me like 3 beans and a half a scoop of chicken. It annoys me when I have to ASK for a full spoonful of the food item I’m paying for. Definitely won’t be back. I highly recommend La Fuente which is only 5-7 minutes away and they DON’T SKIMP. At La Fuente you actually get what you pay for and the food is super fresh! They have amazing burritos and bowls.
  • RJ
    Rico “Suave” Jenkins
    Feb 13, 2026
    1.0
    Used to be a good fast food chain but not anymore. All the best items removed from the menu (chorizo - long time favorite long gone and al pastor) and now even worse with higher prices for very little portions and food not even safely heated to the correct food temperature. Not worth it. Close your business down chipotle - thrill is definitely gone. Not just this location but all of them!
  • BH
    Beth Huber
    Feb 7, 2026
    1.0
    Went to the Chipotle on 1115 NE Coronado Dr in Blue Springs twice. First time the food was overcooked and not seasoned. Second time they had no meat and told all of their customers they could only make veggie bowls. My son and daughter n law went later the same day and were told they couldn't make chicken quesadillas because it was their peak hour. What does that even mean? The restaurant is messy, the girls there are unfriendly and don't listen. You end up with a bowl or burrito that isn't what you asked for. Very dissatisfied.
  • BA
    Becky Acree
    Jan 25, 2026
    1.0
    Horrible, Disgusting, flat out Never Again! What is it with this location? 1-25-26 @ 5:59pm. Only customer in the restaurant. Maybe 8 or 9 employees noticed. Does anyone even care to stay in business at this location? Waited a couple minutes to be waited on, no big deal. So why am i so pissed? The serving line was absolutely worthless. Two young people built my very simple order. First the female was most concerned with how to scatter a half a spoon of rice and make it cover the bottom of the paper bowl. When I nicely asked for a bit more she acted irritated and added maybe 2 tblspn. Apparently there’s a national rice shortage. This happened twice with my two bowl order. One chicken and one carnitas. Same ridiculous situation with the meat. Maybe 1/3 of what you’d see at any other chipotle location. The carnitas was swimming in a bean and rice soup. She had to sift through the nasty soup to end up with 1/2 a struck spoon of meat only to sling it at the bowl as if being pressured by a line of customers out the door. Now to the young man salsa & extras slinger. Using a spoon the size of a small shovel, the young lad loaded the utensil with maybe two teaspoons of pico on one the same chincey amount of corn salsa for the other. Seriously, no exaggeration here. Instead of placing the ingredients and building something presentable, they literally are slinging ingredients at the bowl from a foot away. Half of what is thrown ends up back where it started all mixed in wherever it falls. Folks it was a disgusting mess. There was beans, corn, sour cream and cheese floating and mixed into the red and green sauces. The lettuce was expired. At home we picked out black soggy rotten lettuce out of the bowl. They ended up in the trash. I do have some responsibility here. I’m at fault here. I should have said, never mind and walked out. As I was leaving, two others were heading in. I spoke to both telling them of my experience, they both told me their experiences here were also very poor. They turned around and left before making the mistake that I made. There is more to tell but frankly, I’m fed up because I know that they really don’t give a ship! Never again. This location needs to get shutdown PERMANENTLY!

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Blue Springs offer?

Chipotle Mexican Grill offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients without artificial colors, flavors, or preservatives.

What are the operating hours of Chipotle Mexican Grill in Blue Springs?

The restaurant is open daily from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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