Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Customers generally enjoyed the food, particularly the fries and roast beef sandwiches, although some reported issues with freshness and preparation.
Service Issues
Many reviews highlighted slow service and order inaccuracies, with some customers experiencing rude or unhelpful staff.
Cleanliness
While some customers noted cleanliness in the restaurant, others reported unsanitary conditions, particularly in the bathrooms.
Customer Experience
Mixed feedback on customer service; some praised friendly staff while others reported negative interactions and poor management.
BC
Braxton Cunningham
2 days ago
1.0
I’m really disappointed with our experience at Arby’s. Our order had multiple issues. One of the Classic Roast Beef sandwiches was missing the bun entirely and only had meat, and it was supposed to be a double meat. The Smoked Brisket sandwich was missing the onion straws. Another Classic Roast Beef sandwich had cheese sauce smothered all over it even though we specifically requested no cheese sauce. On top of that, we didn’t receive any of the dipping sauces we ordered, and all of the food was cold.
Overall, this was a very frustrating experience. We expect orders to be correct and at least served warm. I hope management addresses these quality control issues so this doesn’t happen to other customers.
EI
E.T.S. Inc
3 days ago
5.0
Great
CC
Carol Buck Cummings
Feb 9, 2026
3.0
They had slow service, but the food was good fries were hot just like I like them.
CS
christina smothers
Jan 4, 2026
5.0
Good food and service.
BF
Bruce Frasher
Dec 27, 2025
4.0
Very good food classic just what you expect i would go beef and cheddar,chicken cordon,or ham and Swiss also curly fries are a must