Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.7
1,145 reviews
5 stars
476
4 stars
265
3 stars
149
2 stars
88
1 star
167
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported extremely poor service, including long wait times, unprofessional staff behavior, and frequent order mistakes.
Cleanliness
Many reviews highlighted unsanitary conditions in the dining area and bathrooms, with dirty equipment and tables.
Food Quality
Customers expressed dissatisfaction with food quality, mentioning cold, old, or improperly prepared items.
Staff Attitude
Several reviews noted rude or indifferent staff interactions, contributing to a negative dining experience.
Management Issues
There were complaints about management's lack of oversight and support for staff, leading to a chaotic work environment.
- KOK ONov 6, 20251.0The Wendy's in Ballwin is TERRIBLE. I ordered of Biggie Bag and the only thing that was fresh was my drink. My burger, fries, and nuggets seemed like they were under a heat lamp all day. The bun on my burger was hard, fries and nuggets were old, and on top of all that, it was cold. How do you have a meal under a heat lamp and it's still cold??? I recommend that nobody EVER go to this location. I felt like I was in North City with the quality I received. Is leaving 0 stars an option?
- ZZZachNov 6, 20251.0If I could give no stars I would. The fries were old, burger was half assed, and most of all the lady with brown hair working the drive-thru had an awful attitude. She maybe said five words to us and acted as if we were a bother. I've worked food plenty to know it isn't that difficult to act like you care even a little bit. There was no one else in the drive-thru and no one dining in it looked like. If these are really the people Wendy's wants to hire I'm good on never eating this poor excuse for food again. I know seeing this won't mean anything to the people working there. But if you see this and you're thinking about eating here save yourself the trouble and grab literally anything else.
- JSJp SmithOct 26, 20252.0Tried to go in and eat at 12:00pm doors were locked with no sign saying why the doors were locked or if they weren’t opened.
- CCChaseMeridianOct 17, 20255.0Great grilled chicken ranch wrap
- EPE - PhoricSep 23, 20254.0Fries were cold and chewy. Three times in a row. Fortunately I got to interact with who I think was the manager this time, and she went above and beyond to make my order right (which I was very grateful for because I just worked an 18 hr manual labor shift and was tired, hungry, and everything else was closed). I asked nicely about the fries and she was very pleasant about remaking them. While I waited, I sipped my drink - which was also wrong (zero calorie). When she brought my fresh fries I apologized and asked about the soda. She admitted they were having problems with the machine and went to remake it as well. I apologized profusely as I knew it was late and I was the only one whiny customer in the drive-thru, but it really makes a difference when you're totally zapped mentally/physically, and just need a quick meal that reasonably meets expectations. Thank you for your attention, Miss! Wish I had caught your name...
Frequently Asked Questions About Wendy's
Is Ballwin Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Ballwin, MO?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Ballwin, MO into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (636) 686-7341.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Ballwin Wendy’s serve breakfast?
Yes, this Wendy’s location in Ballwin, MO serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for the drive-thru at the Ballwin Wendy's location?
The drive-thru is open daily from 6:30 AM to midnight (00:00).
Can I order delivery from the Ballwin Wendy's?
Yes, delivery is available. Check the Wendy's app or visit order.wendys.com and enter your address to see if delivery is available in your area.
Is the Ballwin Wendy's open for dine-in service?
Yes, this location serves dine-in customers along with drive-thru and delivery options.
Does the Ballwin Wendy's serve breakfast?
Yes, breakfast is served. You can order breakfast combos, sandwiches, coffee, and sides through the app or website for this location.
What payment methods are accepted at the Ballwin Wendy's?
They accept American Express, cash, Discover, Mastercard, and Visa for payments.
How can I provide feedback or contact the Ballwin Wendy's location?
You can contact them directly at (636) 686-7341 or provide feedback via the Wendy's Contact page or Customer Satisfaction Survey online.
Are Wendy's gift cards available at the Ballwin location?
Yes, gift cards can be purchased in-restaurant, online through the Wendy’s gift card portal, or at various retailers.
What nearby places can I visit before or after dining at Wendy's Ballwin?
Nearby you can visit Sunrise Day Spa for relaxation or enjoy a coffee at Tealux Cafe. Additionally, the St. Louis Kolache bakery is close by if you're interested in pastries.
Are there convenient gas stations near Wendy's in Ballwin?
Yes, there are several nearby gas stations such as Phillips 66, Mobil, On The Run, Exxon & Mobil Stations, Circle K, and QuikTrip which could be convenient for fueling up before or after your meal.
Is there a place nearby where I can get automotive parts or services near the Ballwin Wendy's?
Yes, Batteries Plus Bulbs, Dean Team Hyundai, and U-Haul of Ballwin offer automotive parts and services close to this Wendy's location.