McDonald's

3.6
1074 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
14026 Manchester Rd, Ballwin, MO
63011, United States

Hours

Reviews

3.6
1,074 reviews
5 stars
415
4 stars
223
3 stars
165
2 stars
86
1 star
185

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service, with some praising friendly staff while others experienced rudeness and long wait times.

Food Quality

Many reviews highlighted issues with food quality, including stale or cold items, incorrect orders, and complaints about cleanliness.

Cleanliness

Several customers noted that the restaurant, including the play area, was often dirty and in need of better maintenance.

Family-Friendly

The location is appreciated for its family-friendly features, such as the PlayPlace, but concerns about cleanliness and safety were raised.
  • LG
    Louis Giunta
    5 days ago
    1.0
    I never got my food and I was they for like 30 minutes. The staff just ignored me when I tried to talk to them about my order. I got so frustrated that I just left
  • KT
    Kevin Tang
    Jan 4, 2026
    1.0
    I've been craving McDonald's a lot lately, so we’ve been trying out different locations in STL. Unfortunately, the service was terrible. We placed our order, got a number, but when the food was ready, they called our number while other tables got served first. Then, the employee brought the food to their table. It honestly felt off, like they were treating us differently. The food itself was pretty disappointing too. The fries were cold and stale, the ketchup tasted weird, and the cheeseburger seemed old and dry, nothing was fresh. Definitely the worst McDonald's in STL. We’re never going back to this Manchester location. Mid Manchester McDonald.
  • JB
    Jenn Beckmann
    Dec 29, 2025
    4.0
    This location is a go-to for families, as it's one of the last ones with a PlayPlace, and it is frequently busy. The staff is friendly and helpful, and they do their best to accommodate all customers. There are two kiosks for ordering, but they will also take your order at the counter is technology is not your thing. It's located right off of Manchester, so getting in and out can be difficult depending on the directions you're coming or going. There's solid separation between the PlayPlace and the lobby, so the noise level isn't a huge disruption to those not wanting to experience children.
  • KM
    keith miller
    Dec 19, 2025
    1.0
    Don't come to this location.its friday night and I walk in. The doors aren't locked. I can't really call the guy a manager but a guy sticks his head out and starts saying lobby closed lobby closed. Drive thru only. It's 7pm on a Friday night. #1 lock the doors if you don't want customers coming in at 7pm. #2 be polite and just explain what's going on. Don't start yelling lobby closed lobby closed like I broke a mcdonalds rule. Very unprofessional. No wonder your short staffed. I'd hate to see what this guy does if someone puts an item in the wrong bag.
  • MA
    Muhidin Abdimalik
    Dec 14, 2025
    1.0
    Got some stale soggy fries. Asked if I cant get fresher fries. They obliged kindly. Waiting couple minutes and got served hot trash. Looks like mixed old fries and news ones. Yum

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 14026 Manchester Rd, Ballwin, MO?

McDonald's is open daily from 4:00 AM to 11:00 PM on weekdays and from 6:00 AM to 11:00 PM on weekends.

When is the drive-through service available at this McDonald's location?

The drive-through is open Monday to Friday from 4:00 AM to 11:00 PM, and on Saturdays and Sundays from 6:00 AM to 11:00 PM.