Lion's Choice - Ballwin

Reviews

• JL

  Jonathan Larson

  2 days ago
  1.0
  I got three bites in and pulled a long hair out of my sandwich. . I was so repulsed I threw the entire meal away. They gave me a refund, but I won’t ever be back to this location.
• LS

  Linda Sucka

  Nov 7, 2025
  5.0
  Stake nugget sandwich is good
• NO

  Nick Oliver

  Oct 24, 2025
  1.0
  All the sandwichs ive ordered over the last couple months. At any location have been terrible. Under cooked cold and falling apart. Over seasoned meat. Soggy bread. The fries have been soggy an soaked in oil. Very disappointed in the quality of the food coming from these restaurants
• LS

  Lauryn Souder

  Oct 16, 2025
  5.0
  We needed a quick dinner and Lion’s Choice exceeded our expectations! The Drive Thru attendant was very helpful—reviewing my order and polite with his “yes ma’am”. They were super efficient and got our food out immediately after I paid. Everything was fresh, hot and delicious! They included the aus jus, dipping sauce, and all the sides we ordered. The quality of the food was excellent! I don’t usually write reviews, but this experience was great and we look forward to Lion’s Choice again.
• DM

  Dory mena

  Aug 2, 2025
  1.0
  Whoever is in charge there, needs to QUICKLY take the wheel back from the rude employees, that speak to customers with no care if they decide to return, and steer things back on track. As a front of house manager at premium casual restaurant and now maîtresse d'hôtel of a fine dining establishment, I know a thing or 2 about customer service....b ut the place I learned the most about good customer service was working my very first job at a successful fast food establishment when I was a teenager. I am 39 now, and times have certainly changed since then. HOWEVER, core ideals for how customers should be treated, assuming repeat patronage is a priority goal, never change. Any restaurant success significantly depends on repeat customers, who typically contribute the majority of revenue and are more profitable than new customers. Studies show that repeat customers spend more per visit and are more likely to try new items or respond to marketing efforts. Therefore, focusing on customer retention is crucial for long-term profitability and overall restaurant success. All that being said, considering other recent reviews commenting on poor customer service, and given my, not one but three, recent negative experiences in the past month, it the quality of product and quality of service ŕŕjust keep getting progressively worse, with today being the proverbial nail in the coffin l first suggestion would be to terminate the 3 young men I encountered today while choosing to get my lunch from there. I was first greeted by a monotoned young In the drive through to whom I clearly stated "I dont care how extra you have to charge me but please make sure, I want extra extra everything possible for the baked potato, except no chili. And please add extra cheddar along with the swiss, to a well stacked triple dare." I again reiterated, I was fine paying for it, because the past 2 times ordering this were subpar and not at all like the usual quality Id expect from LC's. To my shock, my sandwich today consisted of 1 wrinkled piece of ham in one corner of my bread, which barely had any of the extra cheddar I paid for,and a wrinkled piece of turkey in the other, both slightly overlapping pale, gray, obviously overcooked roast beef. I could not get inside to speak with anyone because of a knee injury so I went back thru the drive thru and asked if I could approach the window as my sandwich didn't look right. No response..so I just pulled up and waited behind 3 cars. When I got to the window finally, just before it opening, I heard an annoyed voice saying "oh here she is". The drive thru attendant informed me the sandwich just wasnt "spread out correctly", but begrudgingly said they would remake it and to pull up.I noticed no cars behind me, I was starving, and everything was losing heat. I didnt even get a chance to say concerns about the roast beef before, I was told to pull up. I had already waited so long, I asked if they could just ammend the sandwich I already had. I was told they couldn't take the sandwich back. So up I pulled. Finally another young man comes out, announcing here is your ham and cheese. I then realized the sarcastic point they were trying to make to me. I pulled up, not fully able to explain my concerns about the sandwich, with the promise of being delivered a hot, fresh remake....not 1/2 a piece of ham and a squirt of cheese. I suppose to hammer their annoyance home, they put a FORK in the bag to spread the cheese on the sandwich. Told the deliverer that I was told, id be getting a remade sandwich. At this point it had been more than 25 minutes since I got this sandwich. He said, again, "well what's wrong with that one?" Omg! I told him the whole shebang again...his response,"well you are welcome to talk to the CEO about what goes on the sandwich". !!! REALLY?!...my turn is to be sarcastic...I looked past him at the door and "The CEO is here?! Right now? Send him out!". He said" no he's at the office." To top the whole matter, my "loaded,ill pay any extra amount to make sure its extra loaded" potato ....was anything but.

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