Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
4.0
532 reviews
5 stars
252
4 stars
135
3 stars
68
2 stars
28
1 star
49
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported issues with incorrect orders, including missing items and wrong modifications.
Customer Service
While some staff were praised for their friendliness and helpfulness, others were noted for being rude or unhelpful.
Food Quality
Feedback on food quality was mixed; some enjoyed fresh and hot meals, while others received cold or poorly prepared items.
Cleanliness
The location was generally described as clean, though there were isolated reports of unsanitary conditions.
Management Issues
Several reviews mentioned poor management practices, including staff behavior and operational inefficiencies.
- THTaylor HollandNov 2, 20251.0This is a review based on aprox 1 year of visiting this location. I’ve learned that this location does not have to ability to make a custom order from their drive through. The food had always tased great when I go in the the dinning room and order. It unfortunate that direct human interaction is required to remove condiments and cheese from a burger. That’s the modification… I’m not basing this 1 star review on one instance. If I don’t spell it out directly and then repeat it back like I’m talking to a child, it’s wrong. Guess why I’m here today…it was wrong again. I gave my order directly and then even repeated it. I called the location 3 times over the last half hour. None of the calls were answered. I wanted to take my concerns directly to the store. I was unable to accomplish that goal. Management, your staff are lovely people, their attention to detail is abysmal.
- BFBrian FowlerSep 24, 20255.0It was Good/Great I had the Chicken Strip Basket & I would go back & will soon just to get another one forsure.& You can't go Wrong with a blizzard & I would Make it a jumbo if I Could.
- JMJesse-Linn MastersSep 23, 20255.0I came in on a whim to grab an ice cream during a particularly horrible day. I decided to grab some food too since I was enticed by the 2 for 5 deal. Leizel (hope I’m spelling her name right) in the drive through was extremely patient while I decided. She asked questions about my order and accommodated a modification. She used suggestive selling in a way that made me feel like I was getting a good value, not being “sold” to. I asked for a pup cup, which she not only gladly obliged, but offered me a lid so it could make it home (spoiler alert: it didn’t lol) It was clear that the place was running like a well oiled machine, which is a testament to the manager Michelle. When I got my food home it was clear that is was VERY fresh and was still hot. The modification was accommodated and was perfect. I work as a manager for a large family entertainment center. If even half of my staff was as thoughtful and helpful as Leizel and the person who prepared my food, I’d be in good shape. This may be a small experience, but it’s one that turned my entire day around.
- ASAngela SandovelSep 16, 20255.0We had chicken tenders with fries and a blizzard was delicious. Love dipping my tenders in the country gravy. Tenders and fries were hot and fresh. Of course the cookie dough blizzard was delicious.
- MBMary BuhrSep 4, 20251.0Ordered and paid for a hamburger, lg onion ring and a small diet coke. When I got home I ha a hamburger, small fry and a md diet coke. It's simple stop being lazy and put the food i order in a bag.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® treats, Grillburger®, chicken strip baskets, and shakes & malts.
What are the opening hours for Dairy Queen Grill & Chill in Ballwin, MO?
The restaurant is open from 10:00 AM to 10:00 PM Monday through Thursday and Sunday, and until 10:30 PM on Fridays and Saturdays. It is closed on November 27 and December 25, and on December 24 it operates from 10:00 AM to 4:00 PM.
Does Dairy Queen Grill & Chill offer drive-thru and outdoor seating options?
Yes, this location offers both drive-thru service and outdoor seating for customers.
Is Dairy Queen Grill & Chill family-friendly and suitable for kids?
Yes, the restaurant welcomes families and is good for kids, providing a family-friendly environment.
Can I order food online from Dairy Queen Grill & Chill?
Yes, you can order food for pickup online through their website.
Where is Dairy Queen Grill & Chill located?
It is located at 1445 Big Bend Rd, Ballwin, MO 63021-6901, USA.
What special deals can I get from Dairy Queen Grill & Chill?
You can download the Dairy Queen app to access exclusive deals, mobile ordering, and rewards.
Which nearby places can help me find Dairy Queen Grill & Chill more easily?
Nearby landmarks include Twin Oaks City Hall and the ALDI USA supermarket, which can help you locate Dairy Queen Grill & Chill on Big Bend Rd.
Are there any nearby food options to try after visiting Dairy Queen Grill & Chill?
Yes, nearby options include Jimmy John's for sandwiches, Papa John's Pizza, Hardee's burger restaurant, and El Jarocho Mexican Store and Taqueria.
What nearby services might be useful when visiting Dairy Queen Grill & Chill?
Nearby services include banks like First Bank and Commerce Bank, a gas station like Phillips 66 Gas, and a hardware store named Westlake Ace Hardware, making it convenient for errand running before or after your visit.