Dairy Queen Grill & Chill

3.9
329 reviews
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Business Details

15850 Clayton Rd, Ballwin, MO
63011-2212, United States
(636) 394-2309
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
15850 Clayton Rd, Ballwin, MO
63011-2212, United States

Hours

Reviews

3.9
329 reviews
5 stars
172
4 stars
60
3 stars
26
2 stars
22
1 star
49

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Mixed reviews on cleanliness; some customers noted bad odors and dirty conditions, while others praised the cleanliness and recent renovations.

Service Quality

Service quality is inconsistent; many customers reported friendly and helpful staff, but others experienced rude service and order mistakes.

Food Quality

Food quality varies; some customers enjoyed their meals, while others complained about undercooked or poorly prepared items.

Management Changes

Recent management changes have led to improvements in service and food quality, but some customers still report issues.

Pricing

Customers find prices to be high, especially for ice cream, with some feeling that the value does not meet expectations.
  • RT
    Rohid Thomas
    Nov 9, 2025
    1.0
    Just came to get a burger at 9:23pm and I understand that the store closes at 9:30pm but I'm sorry if you're open till 9:30pm then you serve food till that time. I've worked in the service industry and it's the rules to serve till the time your store is open. Disappointed in the staff at the store.
  • NN
    Noel Niswonger
    Oct 5, 2025
    3.0
    The seating needs to be up dated
  • SS
    Seedra
    Sep 28, 2025
    2.0
    This is my second time coming here, the first time I came was fine but this time I went inside to order and the whole store smelled very bad. It smelled like raw meat that’s been sitting out for some time or like a sheep enclosure at a farm. The food was fine but they need to pay more attention to cleanliness.
  • IN
    Irene Newman
    Sep 20, 2025
    5.0
    Very impressed with the quality and service. We watched the manager weigh our cones because his staff didn't add enough ice cream and send them back to be redone. Maybe that's commonplace but we're avid Dairy Queen fans and I've never seen it done before. We recommend this location!
  • SH
    Sarah Humme
    Aug 27, 2025
    5.0
    Reliably delicious ice cream treats bit a bit pricey.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What are the opening hours of Dairy Queen Grill & Chill in Ballwin, MO?

The Dairy Queen Grill & Chill in Ballwin, MO is open Monday through Thursday from 10:30 AM to 9:30 PM, Friday and Saturday from 10:30 AM to 10:00 PM, and Sunday from 11:00 AM to 9:30 PM.

Is Dairy Queen Grill & Chill in Ballwin, MO open on holidays?

This Dairy Queen location is closed on Thanksgiving Day (November 27, 2025) and Christmas Day (December 25, 2025).