Dairy Queen Grill & Chill

3.9
332 reviews
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Business Details

15850 Clayton Rd, Ballwin, MO
63011-2212, United States
(636) 394-2309
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
15850 Clayton Rd, Ballwin, MO
63011-2212, United States

Hours

Reviews

3.9
332 reviews
5 stars
174
4 stars
60
3 stars
26
2 stars
22
1 star
50

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service, with some praising friendly staff while others experienced rude or dismissive behavior.

Food Quality

Mixed reviews on food quality; some enjoyed the burgers and ice cream, while others complained about incorrect orders and food not being fresh.

Cleanliness

Several customers noted issues with cleanliness, including unpleasant odors and dirty conditions in the dining area.

Management

Feedback indicates that management has improved under new ownership, but some customers still experienced poor customer service and miscommunication.

Wait Times

Customers frequently mentioned long wait times, particularly during busy hours, affecting their overall experience.
  • JW
    J Ward
    Jan 1, 2026
    5.0
    Nice but my daughter left my grandsons jacket at the table and I called within half an hour and am told they don't see it? Update.. they called and found the jacket.. so coordinated my picking it up. Thank you
  • LL
    Leah
    Dec 13, 2025
    1.0
    Horrible place staff is almost impossible to understand give you the wrong food constantly management is even worse. Wait time is over 40 minutes for drive through and carry out.
  • RT
    Rohid Thomas
    Nov 9, 2025
    1.0
    Just came to get a burger at 9:23pm and I understand that the store closes at 9:30pm but I'm sorry if you're open till 9:30pm then you serve food till that time. I've worked in the service industry and it's the rules to serve till the time your store is open. Disappointed in the staff at the store.
  • NN
    Noel Niswonger
    Oct 5, 2025
    3.0
    The seating needs to be up dated
  • SS
    Seedra
    Sep 28, 2025
    2.0
    This is my second time coming here, the first time I came was fine but this time I went inside to order and the whole store smelled very bad. It smelled like raw meat that’s been sitting out for some time or like a sheep enclosure at a farm. The food was fine but they need to pay more attention to cleanliness.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What are the opening hours of Dairy Queen Grill & Chill in Ballwin, MO?

The Dairy Queen Grill & Chill in Ballwin, MO is open Monday through Thursday from 10:30 AM to 9:30 PM, Friday and Saturday from 10:30 AM to 10:00 PM, and Sunday from 11:00 AM to 9:30 PM.

Is Dairy Queen Grill & Chill in Ballwin, MO open on holidays?

This Dairy Queen location is closed on Thanksgiving Day (November 27, 2025) and Christmas Day (December 25, 2025).