McDonald's

3.5
2057 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
130 Arnold Cross Roads, Arnold, MO
63010, United States

Hours

Reviews

3.5
2,057 reviews
5 stars
686
4 stars
447
3 stars
426
2 stars
177
1 star
321

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many reviews indicated a decline in food quality, with complaints about stale or cold food, incorrect orders, and unsatisfactory preparation.

Cleanliness

While some customers praised the cleanliness of the location, others noted issues with unsanitary conditions and poorly maintained facilities.

Management Concerns

Several reviews highlighted issues with management, including unprofessional behavior and lack of customer service training.

Positive Staff Interactions

Despite the negative feedback, some customers mentioned friendly and helpful staff members who provided good service.
  • MM
    Mark Mertens
    6 days ago
    4.0
    Coffee is good and usually fast. My special needs son likes it and wants me to get some for him.
  • DL
    Daniel Loeffelman
    Nov 15, 2025
    1.0
    Oh my god, they are slow as molasses. The right lane took five cars before the inside Lane took one car.
  • GC
    G C
    Nov 15, 2025
    1.0
    5 stars to the staff, honestly. 1 star for Mcdonalds as a whole because despite raising prices to sit down levels, there is no longer a self-serve drink station. Employees have to make drinks on top of everything else, and you now have to pay for a refill.
  • SK
    Sherry Kamp
    Nov 8, 2025
    1.0
    I paid $2.69 for extra bacon 🥓 and received sausage. Ridiculous that they can’t differentiate between sausage or bacon. I rounded up and came home without
  • RF
    Renee Famula
    Oct 31, 2025
    1.0
    I went inside to inquire if I could change my mobile drive thru order to a counter pick up order. I was greeted by a kind man who acted like this was a normal request. He then notified the staff by repeating himself 3 times. After I waited for 10 minutes, I decided to check and make sure they knew I was there. Again the kind man asked the staff if they had my order. After waiting for another 10 minutes, I accepted that I needed to go thru the drive-thru. At the drive thru, the woman accused the kind counter worker of cancelling my order. I assured her he did nothing but try to help me. She proceeded to get the manager. A male's voice came on and said he was the manager. He asked what was on my order because he had no way of looking up my order. I began telling him my order and after only stating one item, he cut me off and said he found it! Really, I thought he couldn't look up orders. By the way, I can see all my past orders on my app, you're telling me a multi-million dollar company doesn't have the technology to review what they have sold in a day. Nevertheless, I pulled around. I asked the window lady for the GMs contact info. She said she was the GM. I find this unbelievable for three reasons. First, why is the GM working the window. Second, perhaps if she was managing instead of working the window my situation would not have happened. Third, she went outside on break at 11:40... in the midst of lunch rush? I know this because it was during the time I was waiting inside the restaurant. if these are in fact your manager and general manager, I would recommend additional training on your computer systems and customer service.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's in Arnold, MO?

McDonald's in Arnold, MO is open daily from 5:00 AM to 12:00 AM on most days. On Tuesday, it operates from 5:00 AM to 4:00 AM the next day, and on Sunday from 4:00 AM to 12:00 AM.

Does this McDonald's location have drive-through service and what are its hours?

Yes, this McDonald's has a drive-through. It is open Monday from 5:00 AM to midnight, Tuesday from 5:00 AM to 4:00 AM, Wednesday through Saturday 24 hours, and Sunday from 4:00 AM to midnight.