Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 9245 Gravois Rd in Affton, MO. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Many customers reported poor customer service, including rude staff and difficulty reaching the store for assistance.
Order Accuracy
Numerous reviews highlighted issues with order accuracy, including missing items and incorrect orders.
Food Quality
Feedback on food quality was mixed, with some praising the taste while others complained about undercooked or poorly prepared items.
Delivery Issues
Several customers experienced significant delays in delivery, with some orders never arriving at all.
Staff Performance
While some reviews praised friendly and professional staff, others noted a lack of attention and care from employees.
AU
Angela Uhrig
Jan 11, 2026
1.0
If I could give this place a 0 I would. Horrible customer service. Very rude staff. I was feeding 10 people. They were absolutely awful 😖
CM
Christian McNeal
Dec 4, 2025
5.0
The staff was friendly they seemed a bit understaffed though. Food was hot and ready when I got there, was happy with the taste. Only bad thing is the parking lot they need to fix it.
JM
Jared Mudd
Nov 21, 2025
1.0
Just don't. The staff does not care about your order. The website and app are terrible and if there is an issue with your order you get to talk to Macs mom. Seriously.
GG
Gg G
Nov 19, 2025
1.0
Horrible service. Can't even contact locally. What happened to pizza hut?
Edit: after reading reviews im not the only one the owner will reply sorry and not change anything. They need to shut this place down.
AJ
Alexandra Jovanovic
Nov 16, 2025
2.0
The last few times I’ve ordered from this location, the service has been disappointing. I ordered pizza and mini cinnamon rolls but received cinnamon sticks instead. When I called, I could only reach a third-party call center—not the store. They resent the order, but I got cinnamon sticks again. If the store had just communicated they were out, I would’ve asked for a refund.
A few days later, I tried ordering again. The delivery never came, and when I called, the call center said the order was cancelled—yet I never received any cancellation notice. I’m now just hoping my refund goes through.
The food is good when it actually arrives, but the lack of communication and reliance on third parties makes the whole experience less enjoyable to say the least.