Caribou Coffee

Reviews

• ML

  Maximo Ledesma

  Oct 2, 2025
  5.0
  Fast and friendly service! They even gave the chocolate covered coffee bean which I don't see often anymore.
• CC

  Carol

  Aug 22, 2025
  5.0
  A long wait. I feel that when you order in person, you should get your drink first above take out pick up orders. I waited for a large 10 drink order in front of my one drink. No perk for having to wait either.
• MK

  Maya Kovdiy

  Aug 9, 2025
  1.0
  I have given this Caribou location multiple chances, but the service is consistently slow and lacking urgency. Even when it’s not busy, the waits are long and the experience is inconsistent. Staff are generally not friendly, with the exception of Trasie, who is always so pleasant and radiates positivity. On my last visit, I waited 15 minutes for a drink (there was only one other person waiting). No one checked in with me to ask what I was waiting for. When I finally approached the counter to kindly ask, the employee did not say a word - just walked over to the barista to remind her to make the drink. The barista also did not say a single word to me - no apology, no “we’ll get right on it.” It is really disappointing to see such a lack of customer service, and unfortunately, this was my last visit to this location despite its convenience for me.
• MM

  Michelle

  Jun 9, 2025
  1.0
  I visited to pick up a large order—10 gallons of coffee—for an event. When I noticed that one of the two insulated jugs appeared to be leaking, I asked the staff member about it. She inspected it and said it was likely just steam since the coffee was freshly brewed. The jug didn’t seem too heavy, so I let her know I didn’t need help and would make a few trips. However, once I stepped outside, I felt my leg getting warm. I set the jug down and realized it had leaked hot coffee all over my pants. I immediately returned to the store and asked the employee to take a look. She came outside, confirmed that the jug had been overfilled, and ended up pouring some out to prevent further leakage. Thankfully, I was wearing thick sweatpants—otherwise, I might have been burned. The situation could have been worse, but it definitely could have been avoided with a bit more attention during prep.
• KE

  Karl Eriksen

  Jun 5, 2025
  5.0
  Customer service is always a top priority at this store. Employees are ready to serve you and get anything you want to eat with your drink selection.

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