Life is Short, Stay Awake for it. Visit your nearby Caribou Coffee who believes that coffee is more than a drink with real ingredients. It's a personal experience that fuels your life and creates meaningful moments.
Feedback on customer service is mixed; while some staff are praised for being friendly and welcoming, others are criticized for rudeness and poor service.
Product Quality
Many customers enjoy the coffee and bagels, but there are complaints about drink preparation and food quality, particularly breakfast items.
Cleanliness
The cleanliness of the location is inconsistent, with some customers noting clean environments while others report dirty tables and floors.
Atmosphere
The atmosphere is generally described as cozy and conducive for studying or meeting friends, although some customers have experienced long wait times.
Pricing
Several reviews mention high prices and perceived value issues, with some customers feeling that the cost does not match the quality of the products.
AV
Alistar VanDemark
Oct 30, 2025
5.0
I've always loved this place! Caribou is really my favorite coffee shop. The way they do business is so genuine and personal! Not to mention the coffee is AMAZING. 10/10 would recommend getting coffee here! Atmosphere is also great for doing homework and studying. Clean tables and bathroom, plus cozy chairs and a fireplace!
CW
Claire Woods
Oct 2, 2025
1.0
I had the worst experience at Caribou today on my birthday. I came in expecting to use my birthday drink reward, but the staff told me I couldn’t redeem it and made me pay for my drink instead. When I did, the drink was so overly sweet it was undrinkable. I politely asked if they could remake it, but was told they “can’t take back a drink.” To make matters worse, right after refusing me, they turned around and gave the person behind me a free coffee. It felt dismissive, inconsistent, and honestly ruined what should have been a special day.
I’ve always liked Caribou, but this experience was incredibly disappointing. If this is how customer service is handled, especially for loyal Perks members on their birthday, I don’t know that I’ll be coming back.