Chipotle Mexican Grill

3.5
1896 reviews
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About

Mexican Restaurant
Chipotle Robert Street is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1857 Robert St S, West St Paul, MN
55118, United States

Hours

Reviews

3.5
1,896 reviews
5 stars
726
4 stars
409
3 stars
233
2 stars
141
1 star
387

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted rude and unprofessional behavior from staff, with complaints about disrespectful interactions and poor customer service.

Food Quality

Customers reported inconsistent food quality, with issues such as cold food, incorrect orders, and unsatisfactory portion sizes.

Cleanliness

The dining area and food preparation areas were frequently described as dirty and unsanitary, with many customers expressing concern over hygiene.

Management Issues

Several reviews pointed to poor management practices, including inadequate staffing and failure to address customer complaints effectively.
  • LT
    LearnHow Toscwabble
    Dec 23, 2025
    1.0
    The service in this place is trash and disrespectful they short your food…don’t speak English or pretend like they don’t and ignore your instructions for your food.. acting like they did us a huge favor taking our money …zero out of zero for this store throw the whole crew away and please make sure there is ICE in the ICE machine please
  • CA
    Connor Angell
    Dec 20, 2025
    1.0
    I ordered a bowl and was charged for extra meat that I didn't ask for and never received. The staff was rude the entire time I was trying to discuss it with them.
  • NV
    Noemi Valle
    Dec 20, 2025
    1.0
    Yulissa is really rude and unprofessional a lot with the manager they are overcharging customers their bill putting extra meat and such when it’s not asked for avoid this place if you don’t want to get extra charged for nasty food and nasty services from unprofessional employees and managers
  • MH
    Marvin H
    Dec 20, 2025
    1.0
    Not a great place to go. A customer was complaining today about an overcharge and the employees and manager were very dismissive and disrespectful. With how things are to see these people disrespect their customers, it really makes one wonder whether or not it’s worth giving to these companies. Shame on you Chipotle, shame on your employees and management.
  • NP
    Naho pinks
    Dec 19, 2025
    1.0
    Usually I would just let something like this go, but with everything that has been going basic respect Is too much to ask apparently. Went to chipotle as got a burrito with queso and chimichurri, cashiers girl asked me if I asked for extra queso where I said yes she said total of 24 dollars and I said out loud “24? “ and she asked again “did you got extra queso?” I said yes whatever I paid while I’m eating I’m like my receipt most be here just to see that I was charged for extra meat and also queso on the side that if you know is more expensive than in your burrito/bowl whatever I went there and asked without trying to make a scene”hey you charge me for extra meat that I didn’t ask for not I got the extra meat” whatever had a whole discussion confusion happen whatever, manager comes and then I asked about the queso because since I am already getting a refund I want to know why or what’s going on, everyone starting to look at me like I’m crazy, employees started laughing at the way I talk and my accent, manager said she could not understand what I was saying at all and then people on the line started laughing at me and calling me Karen. Are we supposed to be okay in being overcharged ? Is basic respect too much to ask? Not surprise because this chipotle on Robert is poorly managed and not taken care of. Literally left threw my food away and everyone was laughing at me as I walked out.

Frequently Asked Questions About Chipotle Mexican Grill

What are the opening hours for Chipotle Mexican Grill on Robert Street in West St Paul?

Chipotle Mexican Grill on Robert Street is open daily from 10:45 AM to 11:00 PM.

Does Chipotle Mexican Grill on Robert Street offer takeout or delivery services?

Yes, they offer both in-store pickup and delivery services for your convenience.