Jimmy John's

3.0
353 reviews

About

Sandwich Restaurant

Location

Jimmy John's
1608 Robert St, West St. Paul, MN
55118, United States

Hours

Reviews

3.0
353 reviews
5 stars
109
4 stars
54
3 stars
36
2 stars
31
1 star
123

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rudeness from staff and lack of responsiveness to complaints.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and failure to follow special instructions.

Delivery Issues

Frequent complaints about long delivery times, canceled orders, and lack of communication regarding order status.

Cleanliness and Environment

Some reviews mentioned unsanitary conditions and a lack of customer engagement, suggesting a need for improvement in the dining environment.

Mixed Food Quality

While some customers enjoyed their sandwiches, others reported issues with ingredient quality and preparation.
  • BR
    BYRON RAMSEY
    1 day ago
    1.0
    Every time I order something from this location they never have drivers….. Poor customer service at this point just close this location they can’t even service the customers highly disappointed……
  • SS
    SAM
    Dec 12, 2025
    1.0
    Ordered the GIANT J.J.B.L.T. with extra bacon for delivery about a month ago. I got bread and one piece of bacon NOTHING ELSE WAS ON THE SANDWICH. I Paid $25 plus $5 tip. When I called to inform them what happened, I was told " the manager is not available and I would need to call back. Will never order here again. I should have ordered from Jersey Mike's Subs instead
  • EO
    Erick O
    Nov 17, 2025
    3.0
    A smile and a greeting makes a huge difference. There is a deficiency of both of these. Lighting up the place and customer engagement would be recommended.
  • KK
    Kayla
    Oct 31, 2025
    1.0
    I ordered the roast beef pickle which and they put ONE slice of roast beef and forgot the cheese. Mind you, I’m pregnant and have been craving this for so long. Now I’m starving and need to go buy a second lunch. So disappointing.
  • PS
    Paula Schroeder
    Oct 5, 2025
    1.0
    The worst customer service award winners for 10 years straight. You must be so proud.wanna real sandwhich in West st paul,with steller customer service? Jersey mikes,never dissapoints