Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported issues with incorrect orders and missing items, leading to frustration.
Service Speed
Customers frequently mentioned long wait times, particularly in the drive-thru, with some experiencing delays of over 30 minutes.
Cleanliness
Several reviews highlighted concerns about cleanliness, including dirty tables and unsanitary conditions in the bathrooms.
Food Quality
Mixed feedback on food quality, with some praising freshness while others complained about cold or poorly prepared items.
Customer Service
Customer service experiences varied widely, with some praising friendly staff while others reported rude interactions and poor management.
WM
Wayne Maus
Oct 31, 2025
4.0
Food wasn't hot.
TT
Tina
Oct 5, 2025
1.0
I would love my $5 mocha to actually taste like a mocha and not black coffee.
BM
Bri McD
Oct 5, 2025
1.0
I order two coffee. Wait in line 5 minutes, and they make me pull forward. You should not have to wait 10 minutes for two coffees.
EA
Emilee Alsacker
Sep 16, 2025
1.0
Their manager doesn’t do anything about teenagers smoking in the bathroom hot boxing it actually. I went in to change my baby and immediately had to leave I reported it they asked them not to do it and that was all. Absolutely disgusting I will never be coming back
RJ
Randy Johnson
Sep 1, 2025
1.0
Waited for service at one drive thru while everyone was placing orders and passing me up, I had to got to the window then they screwed up my app code so I could not receive my points.