Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.
Numerous customers reported slow service, long wait times, and rude staff interactions, leading to frustration.
Food Quality
While some customers enjoyed the burgers and shakes, others experienced issues with food preparation, including undercooked items and incorrect orders.
Pricing Concerns
Many reviews highlighted the high prices of the food, especially in comparison to other locations, with some feeling it was not worth the cost.
Ordering System
The kiosk ordering system was frequently criticized for malfunctioning, leading to confusion and delays in service.
DR
Darren Reimer
Feb 25, 2026
1.0
I should have checked the reviews before trying to eat here, this was my mistake and I apologize. The staff stood around chatting with each other instead of making my food or calling out my order number. I had to leave hungry in a rush 30 minutes later for my next flight, no food or refund to show for my charge. When I asked staff what happened to my order, they claimed someone else must have run off with my food but that’s not possible, I was there waiting the whole time.
BC
Brian Clark
Feb 8, 2026
1.0
Ordered an All American with fries & a drink. I was told $15.26 so I gave her $16. She said they didn't have pennies so I would be charged $15.30. I got me meal but had ne fries. She claimed she didn't add them to my order. Burger was not cooked throughly. Service was not polite or pleasant in any way. I know it is the airport, but lets do better.
KK
Kristie
Feb 7, 2026
1.0
If I could give this a zero I would. We came here on 2/7 around 12:10pm. 2 of the kiosks were not working and the last one only had a breakfast menu. We seen other people order at the counter and when my husband who had on a military hat tried ordering they told us to use the kiosk we informed them they were not working and she hesitated and said fine I’ll take it. We tried ordering the bacon cheeseburger for her to pause and say we don’t have bacon. We said ok and stepped aside for the man behind us to order which she had no problem helping him and he ordered a bacon cheeseburger with zero issue. How is this even acceptable! Seriously disappointing.
LM
Lydia M
Feb 5, 2026
4.0
The reason this place gets only 4 stars is because of the crazy high prices. However the milkshake and burger were great ($16.26 total) and my order was correct. It was sort of busy but all the employees seemed to be working fast because it wasn’t too long of a wait for my order. The employee who gave me my food was very friendly, I think her name was Mumelet. My order was correct
GT
G T
Dec 16, 2025
3.0
My first time in this airport, I wanted to try this place out. I ordered the Double Smash burger with an order of tater tots. The burger meat, cheese and veggies tasted pretty good. The taters totes were cooked almost perfect and for the price of it, they should be filling those taters and fries to the top. The really bad thing about this place is the service. It took about 16 minutes to get our meals. There were other people that ordered late and got their meals first before us and the people ahead were getting mad..
Smashburger specializes in handcrafted comfort foods including smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.
What are the operating hours of Smashburger at 4300 Glumack Dr., St. Paul?
Smashburger is open every day from 6:00 AM to 9:00 PM.
Does Smashburger offer online ordering or a mobile app?
Yes, you can order online or use the Smashburger app available on the Apple App Store to view the menu and place orders.
Is Smashburger family-friendly and do they have a children's menu?
Yes, Smashburger welcomes families and offers a children's menu to accommodate younger guests.
Does Smashburger accommodate dietary preferences such as vegetarian options?
Yes, Smashburger serves vegetarian dishes as part of their menu offerings.
Is Smashburger accessible for people with disabilities?
Yes, Smashburger has wheelchair accessible entrances, parking, seating, and restrooms.
What payment methods does Smashburger accept?
Smashburger accepts credit cards, debit cards, and mobile NFC payments; it does not require cash only payments.
Are there any nearby coffee shops where customers can get a drink before or after visiting Smashburger?
Yes, nearby Starbucks offers coffee and can be a great spot for a drink before or after your visit to Smashburger.
How can travelers make use of nearby transportation when visiting Smashburger at Minneapolis-St. Paul Airport area?
Customers can use the Metro Transit Terminal 1 - Lindbergh Station for convenient public transportation access near Smashburger, making it easy for travelers to visit.
What other dining options are near Smashburger for those looking for variety?
Nearby dining options include Einstein Bros Bagels, Godfathers Pizza, Delta Lounge Minneapolis, and Buffalo Wild Wings for a variety of cuisines and atmospheres.
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