Many customers reported issues with incorrect orders and missing items, leading to dissatisfaction.
Delivery Speed
Numerous reviews highlighted slow delivery times, often exceeding an hour, which frustrated many customers.
Customer Service
While some customers praised friendly staff and good service, others experienced rudeness and lack of responsiveness.
Food Quality
Mixed feedback on food quality; some enjoyed their sandwiches while others reported issues with freshness and preparation.
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Nehmie Sheriff
Dec 29, 2025
5.0
Experienced a communication delay with a neighboring store after ordering my food & needed guidance on what to do about my order. I wanted to take the time to thank Gabe who answered my call on the first ring. I never ordered from this store but I will in the future, thanks to him! The little things go a long way. Please don't change and keep up the great service :)
- Nehmie
KL
Kate Lynn
Dec 27, 2025
5.0
This location is the ONLY location open after 10pm and I’m pregnant craving the beach club. Thank goodness they are open! I got 3 sandwiches and the staff were cool.
JJ
Joseph J
Dec 21, 2025
1.0
Jimmy John's has gone down hill especially this location quality of meat, taste of bread, even the chips have so much junk ingredients now. I'm done going there it's a shame I use to crave going there
DY
Diana Elizabeth Yong
Dec 12, 2025
5.0
Les recomiendo el lugar, el pan es súper suave y tienen de todo tipo de sanduches, mi favorito es el #13, #17 o el #3
AM
Angela Mueller (Angela Marie)
Nov 22, 2025
1.0
This was my 1st time ordering from this specific JJ's location, as I'd often visit the one on Jackson - but there's never any parking there so I figured I'd try the Grand (this) location for a change. I orded on the app and for curbside, but after waiting 13 mins from when I checked-in on the app, I decided just to go in and get it. For myself, I'd ordered a "giant" #1 with extra meat and cheese, but it wasn't until I got home that I realized it had neither extra meat nor cheese. I was very unhappy, as I paid extra for these extras which were nowhere to be found. If I hadn't checked the bag before leaving, I would not have received the pesto I'd ordered for my son. The food tasted as it should, but kinda bummed I paid nearly $7 for absolutely nothing (the extras that were missing). I decided to wait until I was no longer angry to write my review (almost a week), I hope it comes across less hostile than the original review would have. I do not think I will return to this specific location again.