Jimmy John's

3.0
495 reviews

About

Sandwich Restaurant

Location

Jimmy John's
523 Jackson St, St. Paul, MN
55101, United States

Hours

Reviews

3.0
495 reviews
5 stars
178
4 stars
58
3 stars
37
2 stars
36
1 star
186

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported extremely long wait times for delivery, often exceeding an hour, with some orders taking over two hours.

Order Accuracy

Many reviews highlighted frequent mistakes with orders, including missing items and incorrect sandwiches, leading to customer frustration.

Customer Service

Feedback indicated a mix of experiences with staff, with some praising friendly service while others reported rudeness and unprofessional behavior.

Food Quality

While some customers enjoyed the food, there were complaints about poor sandwich preparation and freshness, with several mentioning soggy or incorrectly made sandwiches.
  • JF
    Jessica Fix
    5 days ago
    1.0
    My biggest concern is sanitary practice. I watched a female employee on the sandwich board eat a peice of candy with her gloves on and then proceed to wrap out sandwiches with the same gloves on. Also, we got a cup for water and accidentally bumped the lemonade button and then proceeded to fill the cup with water. A different female employee was extremely rude and said "that's not water!" The staff was rude and the environment was dirty. I would not recommend visiting this location
  • TS
    Trevor Sprunk
    Dec 28, 2025
    5.0
    Freaky fast and nice staff!
  • NA
    Norman Anderson
    Dec 28, 2025
    4.0
    Typically, I only give fast food places a 3. This location does a good job and is remarkable consistent.
  • BM
    Bob and Molly Midgette
    Dec 11, 2025
    1.0
    I ordered a meal. I was charged $18. I’ve been waiting 2 hours and 10 minutes. All they have said is we only have one driver. thank you for your patience. I’m 0.2 miles from the store. I could have walked there easily. I called and got to talk to someone for a 4th time. This guy did the right thing and looked into my order. I appreciated him not blowing me off. In his words they messed up the order. He gave me a refund. I didn’t have them redo the order because I can’t afford to wait for a delivery when they are struggling.
  • SJ
    Sarah (Jayne)
    Dec 11, 2025
    5.0
    This store serves downtown and nearby areas, so they are understandably busy during the lunch time. But, to me, it's still fast service. Delivery people are very nice. Food is delicious. Rewards club is awesome. Thank you J.J.!