Feedback indicates a significant inconsistency in customer service quality, with many customers reporting rude or unhelpful staff.
Speed of Service
Numerous reviews highlight slow service, particularly in the drive-thru and delivery, with long wait times being a common complaint.
Order Accuracy
Customers frequently reported issues with incorrect orders and missing items, leading to dissatisfaction.
Store Hours
Many customers expressed frustration over inconsistent store hours and being turned away when trying to order in person.
Food Quality
While some customers praised the sandwiches, others reported issues with freshness and quality, including stale bread and incorrect ingredients.
IH
Ian Halliday
Jan 5, 2026
1.0
Front door is locked over an hour early
WC
Wendy Carlson
Nov 30, 2025
3.0
Asked for a coke and got a pickel
KP
Kali Peters
Nov 14, 2025
5.0
Exceptional customer service. 5 stars well deserved. Will return again and will tell a friend. Highly recommended location.
CC
Cyrus
Nov 7, 2025
5.0
This is BY FAR the best Jimmy John’s location around. They are fast and friendly. I come by almost daily for that turkey Thomas 😂
AE
Amy Elfstrand
Oct 10, 2025
5.0
Incredible experience at this location! DJ and the entire staff are all stars in customer service! Quick, and friendly service. Plus the music selection was 🔥. Highly recommend!