Customers frequently reported issues with food quality, including old or improperly cooked items, and incorrect orders.
Service Speed
Many reviews highlighted slow service, particularly in the drive-through, with long wait times and frequent order mistakes.
Cleanliness
The establishment was often described as dirty, with greasy floors and unclean dining areas, leading to negative customer experiences.
Staff Performance
While some staff were praised for their friendliness and efficiency, others were criticized for poor customer service and lack of attention.
Management Issues
Several customers noted problems with management, including understaffing and inadequate training of employees, contributing to overall dissatisfaction.
SJ
Sarah Juday
Oct 7, 2025
2.0
The foods horrible on night crew days good night horrible, we got 4 boxes for chicken stripe should be fresh ...nope nasty frys old and no gravy....ice cream all over containers.. upset
L2
Lizz Kennedy 2005
Aug 29, 2025
1.0
We ordered and waited 10 minutes and didn’t get our food and wouldn’t have gotten our food if we didn’t go up and ask. Not pleased and won’t be coming back
RB
Ron Brecht
Aug 1, 2025
4.0
Very friendly staff , stop here all the time on our way to mayo clinic
TK
Tammy Knutson
Jul 27, 2025
1.0
The floors were so greasy, couldn't hardly walk with out falling. Put some damn soap in the mop bucket, not grease. Bathrooms looked like a tornadoes came through. Service was very slow, no customer service skills. Haven't been there for years, and now I remember why...
MM
Maya Mielke
Jul 23, 2025
5.0
The worker, Dulce, who helped us was amazing. She was fast and my blizzard was full of the m&ms.
Frequently Asked Questions About Dairy Queen Grill & Chill
What types of food and treats does Dairy Queen Grill & Chill in Spring Valley offer?
They offer classic fast-food items like burgers and fries, along with soft-serve ice cream, signature shakes, Blizzard® Treats, and DQ cakes.
What are the operating hours for Dairy Queen Grill & Chill in Spring Valley?
The restaurant is open daily from 10:30 AM to 9:30 PM. It is closed on November 27, 2025, and December 25, 2025.
Does Dairy Queen Grill & Chill in Spring Valley have drive-thru and outdoor seating options?
Yes, this location has a drive-thru and offers both indoor seating and outdoor seating areas.
Is Dairy Queen Grill & Chill in Spring Valley family-friendly and accessible?
Yes, the restaurant is family-friendly, welcomes children, offers booster and high chairs, has wheelchair accessibility, and provides restrooms.
Can customers order food online from Dairy Queen Grill & Chill in Spring Valley?
Yes, customers can order online for pickup through their website at https://www.dairyqueen.com/en-us/order/pickup/n/14935/.
Does Dairy Queen Grill & Chill in Spring Valley offer free WiFi and mobile rewards?
Yes, the location provides free WiFi and supports mobile ordering and rewards through their app, which can be downloaded for exclusive deals.
Which nearby gas stations could be convenient to visit before or after dining at Dairy Queen Grill & Chill?
BP and Kwik Trip are nearby gas stations; customers can refuel their vehicles conveniently before or after enjoying their meal or ice cream at Dairy Queen.
Are there other nearby dining options close to Dairy Queen Grill & Chill in Spring Valley?
Yes, Subway and Big Bob's Eatery are nearby restaurants that offer additional meal choices if you're exploring local food options around Dairy Queen.
What nearby services could I find near Dairy Queen Grill & Chill while visiting Spring Valley?
Nearby services include the United States Postal Service for shipping and mailing, First National Bank for financial needs, and Marburger Insurance Services for insurance inquiries.
How can I contact Dairy Queen Grill & Chill in Spring Valley for inquiries or feedback?
You can reach them by phone at +1 507-440-3155 or visit their Facebook page at https://www.facebook.com/DQ14935 for updates and contact options.