Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous reviews highlighted poor service, including rude employees, incorrect orders, and long wait times.
Food Quality
Customers frequently reported issues with food quality, such as cold or old food, incorrect orders, and unsatisfactory taste.
Cleanliness
Many reviews mentioned unsanitary conditions, including dirty tables, lack of soap in restrooms, and presence of flies.
Communication Issues
Several customers experienced difficulties with staff communication, including language barriers and unhelpful responses.
Order Accuracy
A significant number of customers noted that their orders were often incorrect or incomplete.
AC
Adam Case
Nov 17, 2025
1.0
i’ve never tried wendy’s bf so i wanted to try something new and i had high hopes about this place i got the opposite the i had to get the manager help me order my meal and speak to the lady at the register i ordered a burger nuggets fries and drink i asked for only cheese, ketchup and mustard nothing else but i only got the burger and i got everything on the burger even tho i asked for 3 things on the burger so i got robbed of my money they need people at the register so it’s easy for people like me that don’t know spanish to order food
JM
Jillian Millhouse
Nov 1, 2025
1.0
Waited at the drive thru for a very long time. The person taking our order couldn’t understand us. Eventually we pulled up to the window and they still couldn’t understand us. Ended up getting charged twice for the wrong thing
BF
Bin Frozen
Oct 29, 2025
5.0
I visited this Wendy’s location and noticed that most of the staff spoke Spanish, with very little English. It made placing my order take longer than expected, and I had to use a translator. It might help if there was at least one staff member who could communicate fluently in English to assist customers.
SC
Sophia C
Oct 16, 2025
1.0
This place it a hit or miss; depending on the team. I've seen the usuals and I know the food will be good. However, the last time I visited (with different workers), I wanted to try a new coffee they released but the workers said they have no idea how to make it. They tried to make it anyways and it was sour coffee. We ordered a hot potato and it was rock hard. The fries were old and cold. Not only that, they were behind two online orders, gave them frosty with no lids, missing food, etc... and it was not rush hour yet. We do not go to this Wendy's anymore.
JO
Jordan Otto
Oct 15, 2025
3.0
I just want to let you guys know I've record ed a video of calling you guys four times in a row and yet not one time did you guys answer the phone that shows me that for one you guys don't bother paying attention to anything and two what kind of person comes in orders food or is a large fry and you guys don't even ask if he wants any ketchup or doesn't want any sauces instead you just throw it in the bag and give it to the customer you guys claim you guys want raises and to make more money but you guys can't even get a simple order right what world are you guys living in I will be sending this video to the higher-ups and I promise you you guys will all get talking to cuz this is unacceptable
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Shakopee, MN?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Shakopee, MN into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (952) 406-8252.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 457 Shakope Wendy’s serve breakfast?
Yes, this Wendy’s location in Shakopee, MN serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for the drive-thru at this Wendy's location?
The drive-thru is open from 6:30 AM to 3:00 AM Monday through Saturday, and from 7:00 AM to 3:00 AM on Sunday.
Does this Wendy's restaurant in Shakopee serve breakfast?
Yes, this Wendy’s location serves breakfast with a selection that includes combos, croissant, biscuit and classic sandwiches, coffee, and sides.
Are there options for online ordering or delivery from this Wendy's?
Yes, you can order online and check delivery availability via the Wendy's app or at https://order.wendys.com by selecting this Shakopee location.
What payment methods are accepted at Wendy's in Shakopee?
This Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
How can I contact the Wendy's at 8011 Old Carriage Ct. in Shakopee?
You can call the location directly at (952) 406-8252 or reach customer care via live chat or call 888-624-8140.
Where can I find nutrition and allergen information for Wendy’s menu items?
Nutrition and allergen details are available on the Wendy's website, mobile app, and in-restaurant. Select a menu item and look for the 'Nutrition & Allergens' link.
Is there a drive-thru and dine-in service available at this Wendy's?
Yes, this Wendy's location offers dine-in, drive-thru, takeout, and delivery where available, but it does not have curbside pickup.
What nearby fast food restaurants are close to this Wendy's?
Nearby fast food options include White Castle, Dairy Queen, Arby's, and Dickey's Barbecue Pit, giving you variety if you want to explore different dining choices.
Are there any financial services close to Wendy’s in Shakopee?
Yes, nearby you can find South Metro Federal Credit Union, Bitcoin Depot, and multiple U.S. Bank ATMs for your banking needs.
What entertainment or shopping options are close to Wendy's at 8011 Old Carriage Ct.?
Nearby shopping and entertainment include Michaels for arts and crafts, GameStop for video games and electronics, and Halloween Express for costumes and event planning supplies.