Jimmy John's

2.6
169 reviews

About

Sandwich Restaurant

Location

Jimmy John's
8090 Old Carriage Ct, Shakopee, MN
55379, United States

Hours

Reviews

2.6
169 reviews
5 stars
46
4 stars
17
3 stars
9
2 stars
10
1 star
87

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for orders, both in-store and for delivery, often not meeting the 'freaky fast' promise.

Staffing Issues

Many reviews highlighted chronic understaffing, leading to poor service and delays, with some customers suggesting the location should close if unable to staff adequately.

Order Accuracy

Numerous customers experienced issues with incorrect orders, including missing items and wrong sandwiches, contributing to dissatisfaction.

Customer Service

Feedback indicated a lack of friendly and attentive service, with some customers reporting rude interactions and feeling ignored.

Cleanliness and Quality

While some customers praised the food quality and cleanliness, there were also complaints about unsanitary conditions and food safety issues.
  • NN
    Natalie
    Jan 3, 2026
    1.0
    They’ve messed up my order 2/3 times I’ve ordered from here. Called to ask for a refund but was treated passive aggressively by being told that I should check my sandwich before leaving? Apparently it’s too hard for them to follow instructions clearly written on the receipt so I’m expected to open up my sandwich to make sure they did their job correctly. This place is going to get run into the ground by their horrible service and terrible sandwich making.
  • TR
    Tom Ruth
    Dec 13, 2025
    1.0
    Called after 45 minutes to check status of delivery only to find out it was not going to be delivered due to a 3rd party delivery service not accepting the load. I mentioned how that would have been nice to know with a call to me. Employees response was they were busy and only have 2 employees. I understand being busy but I can’t help but wonder how long they were going to make me sit in limbo waiting on something that was never going to arrive. Disappointed
  • SI
    SLUP I
    Nov 16, 2025
    5.0
    Yes Dude come eat here
  • CH
    Charlie Hustead
    Nov 16, 2025
    5.0
    A few gentleman behind the counter, one of Asian decent and the other of African helped me with all the support I needed and could consume. I do not ever get jimmy John’s so when I can in here they both satisfied my every need. This store needs 5 stars, atmosphere, service and deserve my gratitude. The sandwich was amazing, it left an overwhelming joy on my taste buds
  • DA
    Damu (Angie)
    Nov 15, 2025
    5.0
    damien made me my sandwich 😡🤔😏