Service Speed
Customers frequently reported long wait times for orders, both in-store and for delivery, often not meeting the 'freaky fast' promise.
Staffing Issues
Many reviews highlighted chronic understaffing, leading to poor service and delays, with some customers suggesting the location should close if unable to staff adequately.
Order Accuracy
Numerous customers experienced issues with incorrect orders, including missing items and wrong sandwiches, contributing to dissatisfaction.
Customer Service
Feedback indicated a lack of friendly and attentive service, with some customers reporting rude interactions and feeling ignored.
Cleanliness and Quality
While some customers praised the food quality and cleanliness, there were also complaints about unsanitary conditions and food safety issues.