Chipotle Mexican Grill

Reviews

• DO

  David Odom

  5 days ago
  2.0
  Seems the food preparation for online orders is dismal. My recent order when I couldn't eat in only to find a shocking attempt when I get home. One bowl had just steak and rice when it was suppose to also have peppers, corn salsa, Pico salsa, cheese and lettuce. The other bowl was barbacoa with various toppings, that added in error a couple shreds of lettuce, a single green pepper, corn salsa 1 1/2 large bay leaves and missing hot salsa and Pico. After multiple attempts to contact i was refunded my money. Chipotle doesn't offer 800 live help even via chat and the local restaurant doesn't answer. I would have gone back but was far from restaurant and didn't have the ability to wait to have it remade. BTW, I also tipped 10%.
• BL

  Bradley Landgrebe

  Dec 30, 2025
  1.0
  Took over 20 minutes to pickup mobile order in the Chipotlane
• JP

  Jake Pfaff

  Dec 15, 2025
  1.0
  This is indeed the worst Chipotle in the area, maybe anywhere. The portions are always odd. Way too much of some stuff and not enough of others. My last order here will be my last order despite it being so close to my house. Picked up my food in the chipotlane and my wife had it sitting on her lap. We got home and the bowls were made so poorly that they were soaking wet and leaked all over the bottom of the bag. When my wife got out of the car the bag broke and all the food fell out on the garage floor. I tried calling the store. I didn’t want a refund, I just wanted my wife’s bowl remade (although I could’ve asked that all of it be remade). As it turns out, you can’t call the store and the automated line ends up connecting me with a customer service agent that might as well have not been an actual person. “Thank you so much for bringing this to our attention, Jake. I understand that *checks notes* items being bagged properly is very important to you.” (?????) I don’t understand why corporations think frustrated people want to be talked to that way, but that’s beside the point. The woman credited my account for two free entrees and two kids meals, which is not what I wanted. I’ll be redeeming it at another location and after that I may not even go back to another chipotle. Absolutely ridiculous from top to bottom. This store desperately needs new leadership.
• TG

  Tiffany Gear

  Dec 4, 2025
  1.0
  Horrible quality EVERY time I order from here and I don’t know why I keep trying. Overcooked meat, abysmal portions, missing items from my order, seriously every time. Chat with Pepper gives me free guac for my poor experience? Do better. Let’s start there.
• RT

  Robb Tushie-Lessard

  Nov 26, 2025
  1.0
  You got to keep the mobile line moving. Did a mobile pickup, the place was busy so earliest pickup was 30 minutes from when the order was placed. Which is fine, I get it, you are busy. I get there on time and wait another 30 minutes before the app says it is ready (no warning for me or any way to know a realistic time) and then I wait in line in my car for mobile pickup for another 20 minutes. Its the last wait that gets me, I was only 5 cars behind. If someone is sitting there and their food isnt ready, you got to tell them to go and keep the line moving. Absolutely ridiculous almost 3x longer than you said to get my food. Figure it out.

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