Chipotle Mexican Grill

2.7
1791 reviews
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About

Mexican Restaurant
Chipotle Grand Ave. is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
867 Grand Ave, Saint Paul, MN
55105, United States

Hours

Reviews

2.7
1,791 reviews
5 stars
466
4 stars
269
3 stars
158
2 stars
142
1 star
756

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unprofessional staff, with many experiences of poor customer service and long wait times.

Food Freshness

Multiple reviews indicated that food was often stale, cold, or improperly prepared, leading to dissatisfaction with the quality.

Cleanliness

The restaurant was described as dirty and unsanitary, with complaints about unclean tables and food debris on the floor.

Order Accuracy

Many customers experienced issues with incorrect orders, missing items, and stingy portions, contributing to frustration.

Staffing Issues

The location was often noted as understaffed, leading to slow service and long wait times for both in-store and online orders.
  • CJ
    Cario Jackson
    Jan 4, 2026
    2.0
    This Chipotle has completely gone into shambles. I ordered online 30 minutes before I got there and the food wasn’t ready or brought out yet. The workers in front showed irritation when customers asked about their online orders. Then after so long of waiting they finally brought out a cart with all the online orders. Then I had to argue with the worker because she paused as if everybody was supposed to just dig in for their foods. She finally said what’s your names? And I already was picking up the bag I seen my name and I told her this one is mine my name is Cario. She said “no your not” 😵‍💫 Worst come to worst though when I bit into my food the burrito was so cold that they either held my food so long it got cold or they’re serving cold meat.
  • JJ
    Jadefrost
    Jan 2, 2026
    1.0
    Ordered a steak bowl. They gave me someone else's bowl not once but twice! Came back a 3rd time and they still got my order wrong. Told the manager about it my next visit. He told me tough luck. Food is consistently unfresh. Now I go out of my way to go to other Chipotle locations.
  • CT
    Cherie Trinka
    Dec 28, 2025
    1.0
    I ordered online because the sign on the door said online orders only. However its taking them way longer to fill these orders because the workers have to read the tickets. Also a gentleman came in and asked if he could place an order if not online. The lady who is working the line said, "online only. What you cant read?" Absolutely unbelievable In a room full of black people and him being the only other white person I bet she wouldnt have said that to amyone else. You should be fired.
  • SF
    Stacy Franklin
    Dec 27, 2025
    1.0
    Out of chicken and rice. Staff was extremely rude....it seemed like noone wanted to be there. 5 other guests walked out also.... avoid this location
  • BG
    Benni Gilmore
    Dec 23, 2025
    1.0
    Food was sitting in the back "for hours". The employees seemed cool and all, but I was picking up a huge order for my brother and I got in to pick up a 4:30 pickup order maybe about 4:36 (it was icy out and I had to park further than I expected) but when I asked the folks at the counter, they said that they were expecting me a long time ago and that the food was on a table in the back and had been there for hours. I was apologetic that there was some sort of mix up but showed them the order confirmation saying the pickup time. The receipts on the bag definitely said the 4:30 though. Normally I'm not fussy about food sitting a bit, but my brother ordered a lot of food to do a bunch of meal prep and store it in the fridge/ freezer, and it might not really be safe to eat if the employee wasn't exaggerating. I doubt it was totally their fault, they probably get told to make a bunch of stuff as soon as it comes in, but if companies would staff properly and take better care of their workers, they'd have time to check these things. They didn't offer to remake it though, and I didn't realize until I was already gone that I shouldn't have accepted it. Hopefully my brother can get a partial refund because it was a LOT of food.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill on Grand Ave offer?

Chipotle Mexican Grill on Grand Ave offers fast-casual Mexican food with customizable burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced ingredients.

What are the opening hours of Chipotle Mexican Grill at 867 Grand Ave, Saint Paul?

Chipotle Mexican Grill is open every day from 10:45 AM to 11:00 PM.