Bruegger's Bagels

Reviews

• AS

  AHSRO MULTI SERVICES

  Feb 9, 2026
  2.0
  I always come in and get serve fast today today they don’t have the good bagel maker short staff they say be the same amount. Of ppl when I come in everyday other day and they very snail slow and making me late to work very aggravating probably wouldn’t be coming back
• JL

  Jose Lamela

  Jan 12, 2026
  5.0
  This was my first time ever at any Bruegger's Bagels. ( I visited the one on Grand Avenue.) What I wanted was a toasted sesame seed bagel with smoked salmon, plain cream cheese, tomatoes, red onion, and capers and a large latte. This bagel order comes with a plain bagel; so I asked for a toasted sesame seed bagel. I received, very quickly, a delicious toasted sesame seed bagel with the toppings I wanted. The sesame sees bagel was loaded with sesame seeds, and the sandwich was delicious and filling. My latte was pretty good, too. I'm going to order to take home one more sesame seed bagel and an onion bagel along with their veggie cream cheese container. I plan to return and try some of their egg sandwiches! The service was just fine, too.
• MS

  Matt Schmitt

  Jan 4, 2026
  1.0
  They have shorted me twice on my pick up orders. It sucks that I really need to open the box and count the bagels before I leave. Update that I did contact Brueggers via the contact us on their website with my order information. They have not responded, my expectations are low. 2nd Update Customer service did contact me and made it right I have changed my rating to reflect this..
• TA

  Trypp Adams

  Jan 1, 2026
  1.0
  Everything that is frustrating about going out to eat these days. Lots of staff, no one wants to make eye contact, no one wants to take an order, everyone just shuffling around trying to look busy. Girl taking orders has her hat pulled down so far you can't see her face and mumbles. Took over 10 minutes to order a bagel and cream cheese with 3 people in front of me. Interior looks abandoned, tried to find a napkin and gave up... would not return. Staff is killing this place. Not to mention the tip request on my $4 bagel ranged from $1 to $4. 25%- 100%. That is insulting.
• TB

  Teri Breton

  Dec 26, 2025
  1.0
  Two days before my family brunch, I ordered a dozen bagels on the Brueggers app, to be picked up on Christmas eve. The app asked me what time I want to pick up and offered options. I selected 2:30. On Christmas eve morning, I received an email from Brueggers that my credit card was charged for the bagels. At 2:15, I went into the store and the manager immediately informed me that the store was closed and they didn't have any bagels for me. When I explained that I had ordered days before and had been billed that morning, they said "that's the app." They said I should request a refund. I said Ok, give me a refund. They said I have to use the app. There was never any acknowledgement that "the app" is part of their operation just as much as their employees, and the money goes into their bank account. Treated me like a threat, not a customer. Provided no suggestions to make the situation right. There were two big bags of bagels, apparently the days leftovers, sitting bagged on the counter and a guy apparently about to take them away. I waited until the day after Christmas to call and talk to the manager about this and there was no way to get to a person. The message said to use the web and the app. UPDATE: After going to the contact-us site and providing details of my issue I received a "sorry to hear about this!" email response and instructions for the steps I should take if I wanted a refund. Really. Good to know that Bruegger's is sorry and that they're happy to pay me back--for reserved bagels they didn't provide!--as long as I follow their policies and procedures.