Dairy Queen Grill & Chill

3.0
712 reviews

About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
281 Central Ave E, Saint Michael, MN
55376-4513, United States

Hours

Reviews

3.0
712 reviews
5 stars
227
4 stars
108
3 stars
77
2 stars
56
1 star
244

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely slow service, with many noting long wait times in both drive-thru and in-store orders.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders being served, including missing items and wrong food.

Staff Attitude

Feedback indicated a lack of professionalism and friendliness among staff, with many customers feeling ignored or disrespected.

Cleanliness

Several reviews pointed out that the store was dirty and in need of a thorough cleaning.

Food Quality

While some customers enjoyed the food, others criticized the quality, particularly of the burgers and ice cream portions.
  • KA
    Kimberly Anderson
    Nov 14, 2025
    5.0
    Shoutout to Anna for great customer service tonight. Thank you for making my day! 🤩 I enjoy DQ and continue to return to this location for the environment :)
  • DN
    Derek Nelson
    Nov 2, 2025
    5.0
    Ice Cream, good food, clean store, friendly staff! Conveniently located and easy to get in and out of (as opposed to some other local places). Exceeded expectations for a DQ!
  • LJ
    Logan Jessica
    Oct 21, 2025
    1.0
    I ordered the original Dairy Queen ice cream cake on Sunday to be picked up on Monday at 4 o’clock. My daughter went to pick up the cake at 4 o’clock and it wasn’t ready, they gave her an Oreo cookie cake that didn’t have writing on it and it was supposed to say, happy 24th birthday Luke so they had to write it on while she was waiting. Two different colors of blue and the writing looked like it was from a two-year-old. I got charged $40 for the wrong cake, terrible writing and the cake not being ready on time.
  • TS
    talia stopten
    Oct 20, 2025
    1.0
    one of the slowest 'fast food' places ever. there's no reason it takes 20+ minutes to make a burger and an ice cream when there is no drive through orders, and nobody inside, with at least 5 employees. i'm not sure if everyone here is just incompetent, but majority of the time people are just standing around doing nothing. was way better before their 'reopening' also 'relations team' don't even bother. you've been seeing reviews for months and nothing has changed. this place is an actual joke
  • BI
    bj Irving
    Oct 19, 2025
    3.0
    There's always a line around the building and you're going to wait a little while but it's dairy Queen so the ice cream is always good

Frequently Asked Questions About Dairy Queen Grill & Chill

What are the operating hours of Dairy Queen Grill & Chill in Saint Michael?

Dairy Queen Grill & Chill is open every day from 10:30 AM to 10:00 PM.

Does Dairy Queen Grill & Chill offer drive-thru service?

Yes, the location offers a convenient drive-thru for quick service.