Chipotle Mexican Grill

Reviews

• MH

  Mary Harris

  5 days ago
  1.0
  Meat was all in chunks...chips were hard and soft. This location has really declined since they opened.Barbacoa bowl. chips and salsa.
• KS

  Kayla Solorz

  Mar 1, 2026
  1.0
  Sartell MN location has one sign on the door that says temporary closed, a sign right next to it that says use other door. Go to the other door it's locked and 1 of the 8 employees just standing around tells me they are closed. So which is it?!?
• RN

  Ryan Nothnagel

  Feb 21, 2026
  1.0
  After reading the reviews, it’s hard to believe Chipotle management is paying attention. If they are, the feedback clearly isn’t leading to improvements because the same issues persist. We placed an online order for 10:50 a.m. pickup while heading out of town and needed something quick. After waiting in the drive-thru line, an employee finally came to the window and told us the store had no power and couldn’t complete the order. The power outage was obviously beyond their control. The disappointing part was the lack of communication and service recovery—no real apology, no explanation of the refund process, and no effort to make it right. We tried canceling in the app—no option. The “Pepper” chat was useless and stopped responding. Calling the store meant navigating multiple prompts before reaching a customer service rep who wasn’t at the store and couldn’t resolve it quickly. After about 10 minutes, we finally secured a refund—but it shouldn’t have been that difficult. If the app tracks order progress in real time, why not update it to show the order was canceled so customers don’t waste a trip? We placed the order nearly an hour in advance. And if a store can’t fulfill an order, refunds should be processed automatically without customers having to chase them down. I miss the Chipotle of the late ’90s and early 2000s—when service was fast, reliable, and the food and portions were consistently great.
• LL

  Larissa

  Feb 17, 2026
  1.0
  Do not eat here!! The last 2 times I’ve ate at this location I’ve gotten food poisoning been to multiple other locations and never had any issues. please please please go somewhere other than this one.
• GS

  Greg Staffa

  Feb 11, 2026
  3.0
  I have frequently visited this location but refused to return after two negative experiences with the same rude employee. As consumers, we are always observing. Whether you're dining in a restaurant or pulling up to a drive-through, you often catch a glimpse of what's happening behind the scenes. What sets good employees apart from bad is their awareness that they are being watched. From years of managing restaurants and retail, I’ve always believed in focusing on the customer in front of you. If a customer is there and the phone rings, you ask if they will hold. On two occasions, I placed an order online for drive-through pickup. I arrived at my scheduled time and watched as an employee, a larger woman with ear gauges, finished an order. She printed a label and placed it next to several other orders. Despite being only three feet from me, separated by glass, she never acknowledged me. Instead, she started another order, finished it, printed a label, and set it on a shelf three feet from the drive-up window. She then started another order and another, never acknowledging my presence. By this time, several cars had lined up. Note that this location doesn’t have the standard drive-through order window; this window is exclusively for people who have placed orders online. I was shocked as the woman kept making order after order while I sat there. Eventually, she opened the window, asked my name, and handed me a bag that had been sitting there the entire time. A few weeks later, I returned, and the same thing happened. She filled order after order, all while ignoring me. Frustrated, I honked my horn to get her attention. She was very rude as I explained that I just wanted my food. Once again, it was one of the bags that had been sitting there. I understand that orders need to be filled, and maybe they need to hire more people. However, it’s also a customer service issue when an employee is oblivious or doesn’t care about their surroundings, not even acknowledging a customer who has been waiting for several minutes. She also skimps on the meat. Its like playing Where's Waldo only trying to find the meat.

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