Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Rochester Subway® Restaurant at 3615 21st Avenue NW brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Customer experiences with service quality were mixed, with some praising friendly and efficient staff, while others reported rude behavior and long wait times.
Order Accuracy
Numerous customers expressed frustration with incorrect orders, including missing items and wrong ingredients.
Cleanliness
The restaurant was generally noted as clean, although some reviews mentioned issues with cleanliness in specific areas.
Staff Performance
Several reviews highlighted exceptional staff members who provided outstanding customer service, contrasting with reports of poor service from others.
Pricing
Customers found the prices to be high, with some expressing dissatisfaction regarding value for money.
ZZ
Zaidencoast
3 days ago
1.0
Have been here 7 times, and every-time the night shift has forgotten items, when you call nobody answers the phone I tried calling at night and day time to speak with a manager after the 7th time of missing item and having to remind the staff of these items and no one answers, this last time I went I was waiting at the speaker for the drive through for over 10 minutes before someone asked for my order while there was no cars in the parking lot and only one person eating and their staff still cannot answer the drive through efficiently. Would not recommend this location
FD
Finigan Dude
Feb 10, 2026
5.0
Dee was a great dude would recommend this subway highly
KP
Kassidy Przymus
Jan 30, 2026
1.0
I have ordered online here and my order is constantly incorrect. Very disappointed.
BS
Bailey Sullivan
Jan 9, 2026
2.0
went to subway today because i was craving the sweet teriyaki sauce i asked for it on the side and was never given it. from the getgo the white male who was putting vegetables on was EXTREMELY rude and was just acting like us being there was an inconvenience. my mom with order a salad as well and they mistoke tomato for mayo which wouldnt have been a big issue easy fix. unfortunately he was extremely rude about that sighed as heavy as he could and threw the salad in the garbage super hard and wasn’t kind, the rest of the staff was phenomenal very kind and accommodating to questions. not happy with my visit today.
RS
Robin Stricke
Dec 31, 2025
1.0
Sat in drive thru for 20 mins. Skipped ordering. Not sure what was going on today but the service was bad. Went to arbys.