Business Details
About
CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Rochester is here with warmth and welcome. Panera Bread. Food as it should be.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
4.0
853 reviews
5 stars
443
4 stars
205
3 stars
81
2 stars
43
1 star
81
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported long wait times, incorrect orders, and poor customer service, leading to frustration and dissatisfaction.
Food Quality
While some customers enjoyed the food, many expressed disappointment with the freshness and quality, citing issues like bland flavors and incorrect ingredients.
Cleanliness
Several reviews mentioned dirty tables and unsanitary conditions, indicating a need for better cleanliness standards.
Staff Attitude
There were multiple complaints about rude or indifferent staff, which negatively impacted the overall customer experience.
Pricing Concerns
Customers noted that prices are high relative to portion sizes and quality, leading to dissatisfaction with value for money.
- SNShannon Norwood2 days ago1.0I don’t understand why they have a drive up. They are so beyond slow. This should not be a thing. It’s mainly soup, isn’t soup already prepared?? They stand around talking and joking around. Corporate needs to investigate this situation.
- MGMcKenzie Fields Sistertib's GardensNov 6, 20254.0Bagels are great. However, when slicing them, the slice cuts the top off instead of in middle. Makes it difficult to make sandwich.
- ASAlborz SherafatiNov 2, 20251.0Ordered a bread bowl soup yesterday and received an uncut bread with the soup in a separate cup and the side was missing. The bread was not fresh at all. Ordered a salad today and scheduled it for pick up at 11:40 am. Arrived at 11:45 am, and they haven't even started preparing. Told them and they checked the order after I talked to them and told me to wait for 20 minutes. No apologies or anything. They were a bit rude. Used to be a frequent visitor, but not anymore.
- HWHeidi WhitehurstOct 29, 20251.0Might as well shut this location down, it's been nothing but frustration for the past few months. Between waiting a HALF AN HOUR in the drive thru (once someone's behind you you're trapped), to having no one to take orders at the front counter and having to use the order kiosk and then having only one of THOSE working with a long line to use it, to constantly running out of product, getting orders wrong, employees who appear to take no pride or care in their work... I'm done. It's sad because Panera used to be the old standby reliable place to go for a quick decent meal. Now it's overpriced, disappointing, and frustrating to deal with. Do better, 16th St Panera, you're a mess.
- ARAndrea RitsemaOct 28, 20252.0After a long day of travel to MN, we wanted a quick, low key meal. There was no person at the counter, and 1 kiosk inoperable. Few places to sit down and eat as dishes and food left on many tables. The bus tubs were completely full and stacked up. Lettuce was not fresh or chopped, chil tasted like it was from a can. We frequently visit Panera in our home town. This was truly disappointing.
Frequently Asked Questions About Panera Bread
Does Panera Bread in Rochester accept reservations?
No, Panera Bread does not accept reservations at this location.
What are the operating hours for Panera Bread in Rochester?
Panera Bread is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 7:00 AM to 9:00 PM on Sundays.
What types of meals does Panera Bread serve?
Panera Bread serves breakfast, lunch, brunch, and dinner.
Does Panera Bread offer delivery and drive-thru services?
Yes, Panera Bread offers delivery and has a drive-thru at the Rochester location.
Can I order Panera Bread Rochester's food online?
Yes, you can order online for delivery or rapid pick-up via their website or app.
What payment options are accepted at Panera Bread in Rochester?
They accept American Express, cash, Discover, Mastercard, and Visa.
Is there complimentary Wi-Fi available at Panera Bread?
Yes, Panera Bread offers complimentary Wi-Fi to customers.
What nearby hotels can visitors stay at when visiting Panera Bread in Rochester?
Visitors can stay at nearby hotels such as Home2 Suites by Hilton Rochester Mayo Clinic Area and Residence Inn by Marriott Rochester Mayo Clinic Area South.
What nearby dining options are available close to Panera Bread Rochester?
Nearby dining options include First Meeting Noodle (Chinese cuisine), Buffalo Wild Wings (American restaurant and bar), and Sorellina's (Italian restaurant and wine bar).
How can nearby places like Greater Rochester Rotary and Cardinal Stritch University be useful for Panera Bread customers?
Customers can visit Greater Rochester Rotary for community services or Cardinal Stritch University for educational needs before or after dining at Panera Bread.