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From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Rochester is here with warmth and welcome. Panera Bread. Food as it should be.
Customers consistently reported extremely slow service, with many waiting over 30 minutes for their orders.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.
Food Quality
While some customers praised the food, many others complained about cold or poorly prepared dishes, as well as inconsistent ingredient quality.
Cleanliness
Several reviews noted unsanitary conditions, including dirty tables and food debris, which detracted from the dining experience.
Staff Attitude
Customer service experiences varied, with some praising friendly staff while others reported rude or unhelpful interactions.
BM
Bria M
6 days ago
5.0
JULIE was amazing give her raise.
KA
Karen Alpan
Nov 13, 2025
5.0
Reliable large order accutate and ready when promised
AW
ashlinn wilson
Oct 5, 2025
1.0
dirty. food was cold, very disappointing. it took forever to get 2 mac and cheese and a bagel.. yet one mac and cheese was cold?? they put it in the microwave in front of me and seemed to think this was exemplary service. will not be coming back
RH
Rex Horicon
Sep 30, 2025
5.0
Thank you so much because: the coffee was all made and ready to go there was plenty of sugar and cream. Even the ice coffee was full and the ice machine had ice cubes. This is such an improvement over last year. The staff is also much improved from 2023-2024. Highly recommend.
Panera Eagan could learn a lot from this location.
YL
Yi Lan
Sep 14, 2025
1.0
This is by far the SLOWEST panera I have ever been to. I don't know how many staff a normal Panera has but this one has 2 or 3 people in kitchen. It will take them on average 15 minutes to fill and order, so if you have just 3 people in front of the line, you are expecting to wait an hour. This is also not a one-time occurrence. The service is consistently slow. I am finally writing this review because this time it took them almost 2 hours to fill my order and there was only 5 people in front of me. This cannot possibly be acceptable. Whoever runs this location is incompetent and should not be allowed to manage analy more