McDonald's

3.6
2010 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4601 Lake Dr, Robbinsdale, MN
55422, United States

Hours

Reviews

3.6
2,010 reviews
5 stars
755
4 stars
421
3 stars
380
2 stars
155
1 star
299

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported rude or dismissive staff, poor handling of orders, and a lack of accountability for mistakes.

Order Accuracy

Frequent complaints about incorrect orders, missing items, and modifications not being honored.

Food Quality

Customers noted issues with food temperature, freshness, and overall quality, including cold fries and poorly prepared items.

Cleanliness

Concerns were raised about the cleanliness of the dining area and bathrooms, with some describing unsanitary conditions.

Positive Experiences

Despite the negative feedback, some customers praised friendly staff and quick service during their visits.
  • JO
    Jessica O
    Jan 5, 2026
    1.0
    I arrived at 9:28 to pick up an Uber order and they are already closed. I called asked if they were open and tried to explain that they should turn their Uber eats off, but before I could even finish my sentence I got hung up on. I then tried to call back and nobody answered.
  • PF
    Precious Fritz
    Dec 23, 2025
    1.0
    I was just in there. They were incredibly rude. I asked them for 2 sauces which meant I needed to pay extra. Got my order, asked the woman at the drive thru to double check because they often forget. She looked in the bag, looked my dead in my eye and said yes. There was a 1 bbq sauce. Not even the right sauce. I called to the store to talk to the manager about, because it is frustrating. She legit hung up on me. I get that they don’t have to care and it may not be a big deal. But when you pay $27 for a basic meal. But to a 4 year old who wanted her sauce, It is a big deal! At least pretend like you care!
  • CB
    Charles Broccoli
    Dec 21, 2025
    1.0
    They charge you for modifications and then they don’t do modifications. They ignore you when you try to make a drive through order. The micro-aggressions are unreal, too.
  • DS
    David Storey
    Dec 17, 2025
    5.0
    I'm 62 and in spite of my personal vow to "corporate mcddds" to ban myself over a missing order of hamburglered🍟, I grimacingly swallowed my mayor MC Cheesy lion pride and temporarily lifted up my spirit for a Grinches meal and a pair of socks 🧦. Corporate was not able to honor the offer I requested to remedy the missing 🍟 from my order 2 months ago without multiple tasks performed by me as proof of who what where when why AND HOW? back to my caved in ban... I will be back to Mickey's Donald and the personnel people there will probably have a spare bag of fries 🍟 for me quicker than the impersonal imperial imps@the castle.
  • WB
    Whitney Belzer
    Dec 12, 2025
    1.0
    When they forget the 10 piece McNugget you ordered and you have to drive all the way back, expect to get major attitude for their mistake. Attitude because I didn’t have a receipt but window #1 didn’t give me a receipt to my order placed via McDonald’s app. Make it make sense. Placed the order at 5:37pm and was back at the restaurant by 6:10pm only to be met with terrible attitude from manager and window attendant when they made a mistake at their job. I couldn’t submit a proper comment/complaint because they didn’t give me my receipt so I don’t have the store or order number.

Frequently Asked Questions About McDonald's

What are the regular operating hours of this McDonald's location?

This McDonald's location is open daily from 5:00 AM to 10:00 PM.

Until what time is the drive-thru service available?

The drive-thru is open from 5:00 AM until midnight Sunday through Wednesday, and until 1:00 AM Thursday through Saturday.