CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Richfield is here with warmth and welcome. Panera Bread. Food as it should be.
Feedback indicates a significant decline in customer service quality, with multiple reports of rude staff and incorrect orders.
Food Quality
While some customers praised the food, there were numerous complaints about incorrect orders, food quality issues, and unsanitary conditions.
Cleanliness
Several reviews highlighted cleanliness issues, particularly in the dining area and bathrooms, affecting customer trust.
Order Accuracy
Many customers reported frequent mistakes with their orders, leading to frustration and dissatisfaction.
Atmosphere
The location is generally appreciated for its atmosphere, with some customers enjoying the space for work and socializing.
HH
Hannah Hasch
Dec 27, 2025
1.0
Horrible customer service! The bigger male staff that typically works the window in the mornings and the manager are just awful. Very rude, impolite, and unprofessional. The staff member does not know how to read and repeatedly gives me the wrong information. If your staff can’t do their job, get different staff. Do better, Panera bread.
EC
Emily Colton
Dec 3, 2025
5.0
Morning crew, shout out, gave me the most delicious toasted sandwich at 8 a.m.
Best focaccia I've had at any Panera Ever
EM
Emily Martin
Oct 26, 2025
3.0
There was literally NO wild rice in the chicken and wild rice soup. How does that even happen?
AH
adam howe
Sep 28, 2025
3.0
Way over priced. Only went for a meeting.
AA
Allan Adamson
Sep 19, 2025
1.0
No one needs to work and the people who want to work society doesnt allow and so i leave again without anything