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Jimmy John's

2.9
(264 reviews)
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Business Details

720 W 66th St, Richfield, MN
55423, United States
(612) 436-5400
https://locations.jimmyjohns.com/mn/richfield/sandwiches-1049.html

About

Sandwich Restaurant

Location

Jimmy John's
720 W 66th St, Richfield, MN
55423, United States

Hours

Reviews

2.9
264 reviews
5 stars
86
4 stars
35
3 stars
16
2 stars
16
1 star
111

What are people saying?

AI-generated from recent customer reviews

Service Speed

Numerous customers reported extremely slow service, with many waiting over 30 minutes for their orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing ingredients and wrong items being served.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty bathrooms and unclean food preparation areas.

Customer Service

While some staff were praised for their friendliness, many reviews mentioned rude behavior and poor customer service experiences.

Food Quality

Feedback on food quality was mixed, with some customers enjoying their sandwiches while others complained about stale bread and poorly made items.
  • HM
    Heather Christen (MammaMummy)
    Feb 5, 2026
    4.0
    Great food, a little expensive.
  • JO
    John Osberg
    Dec 31, 2025
    1.0
    Looks like I’m not the only one to note - delivery shouldn’t be offered at this location. On multiple occasions the delivery has taken hours, or gotten sent to Uber, or in one case it had to be cancelled since not even delivery services would pick it up. Staff at the store has been great, the place just seems wildly mismanaged.
  • KK
    Kyle
    Dec 29, 2025
    5.0
    Good customer service. Good management both a.m + p.m very accommodating. 💯% Will come back. Good patient people and acknowledging should go a long ways. Ordering again from out of the area.
  • RM
    Robert M
    Dec 3, 2025
    1.0
    Order was completey wrong , the bathroom was very dirty and not to mention the wait was over 5 minutes with only one person a head of me. Will not be coming back
  • BH
    Betti Huerd
    Nov 18, 2025
    5.0
    It was very good & fast
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Brand Certified Facts from Jimmy John's

This information is certified by Jimmy John's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Phone number
  • Official website
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