Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous reviews highlighted poor service, including rude staff, long wait times, and frequent order mistakes.
Food Temperature
Many customers reported receiving cold or improperly cooked food, leading to dissatisfaction with their meals.
Staff Communication
A significant number of reviews mentioned language barriers and difficulty in communication with staff, impacting the ordering experience.
Inconsistent Experience
While some customers had positive experiences with fresh food and good service, many others reported consistent issues, indicating a lack of reliability at this location.
SS
Sam Sandsness
2 days ago
1.0
Dining room locked during dining room hours.
RB
Ryland Bean
Jan 4, 2026
1.0
This location has gone downhill significantly. Having been a patron of this particular location for years I am severely disappointed in the experience that I had today.
I went through the drive-thru today I ordered 2 3piece chicken strip meals and a child’s meal.
We got to the window was charged- not given a receipt, and told to pull up to wait for 5 minutes. No worries there I get having to drop food in the fryers and being understaffed. After waiting about 10 minutes an employee came out with our food. We told them that we had not received our drinks yet, the employee went back in to get the drinks. After a few minutes different employee came out with 2 of 3 of our drinks. We told them what was missing and after 2 minutes of going back and forth trying to tell the employee that we just needed the milk for the child’s meal, they went back inside. We sat longer waiting for the milk and noticed the drive-thru was getting busy so I started to head into the store and the first employee came out asking what I needed. I explained again that I was missing the milk for my child’s meal. She told me to come on into the store where I waited another few minutes before an employee acknowledged me. I explained yet again that I just needed the milk for my kids meal and that I’ve been waiting over 10 minutes at this point for it.
This store is severely disorganized and it’s sad to see it has reached such a state. I will likely not be visiting this location again as the store is understaffed, disorganized and obviously struggling.
SK
Sean Q King
Dec 18, 2025
1.0
Abysmal service and quality at this location. They were clearly short staffed, I'll give them that. There seemed to be a flood in the kitchen area. The person next to me got the wrong order, and my order was missing a few items and was badly thrown in the bag. The workers there seemed miserable, so this was an all in all depressing experience. Avoid this location the best you can.
MR
Marissa Rekow
Dec 16, 2025
1.0
I’m not sure if these employees just don’t understand how to work in a restaurant or if they are just cognitively slow and can’t speak basic English. There is only ONE worker you can rely on to get your order correct, Hazma. He has amazing work ethic but nobody else does. They only get my order right if it’s from THE APP. If I order a burger extra ONIONS and NO PICKLE, they will do the EXACT OPPOSITE!!! I’ll have to order a regular sandwich and add the modifications MYSELF!! That’s not what you want in fast food. Unreliable and dysfunctional employees who are beyond rude and dismissive. Stop hitting your juul with your airpods in and do your job!! Terrible service at the window with 0 care whatsoever! I get it, nobody likes to work but COME ON!! Assembling a cheese burger is NOT that hard, and that’s coming from someone with experience in an ACTUAL restaurant. Gotta be the single WORST Wendy’s in the STATE! How embarrassing🙂↕️
LL
Lance
Dec 6, 2025
1.0
Ordered our meals inside to go, watched our food sitting on the tray getting cold while they served the drive through customers, the sour cream and chive potato had no sour cream. They charged me for a small chili as I ordered but they didn't give me any, asked for a refund but they ignored that request. couldn't wait to get out of there since the service was so lousy.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-through hours at this Wendy's location?
The drive-through is open from 6:30 AM to 1:00 AM Monday to Saturday, and from 7:00 AM to 1:00 AM on Sunday.
Does this Wendy's serve breakfast?
Yes, breakfast is served at this Wendy's location. You can order breakfast combos, croissants, biscuits, classic sandwiches, coffee, and sides.
Is delivery available at this Wendy's?
Yes, delivery is available where offered. You can check availability by entering your delivery address on the Wendy's app or at order.wendys.com.
What payment options are accepted at this Wendy's?
This Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa.
How can I contact this Wendy's location for questions or feedback?
You can contact the location directly at (763) 324-8265 or reach Wendy's Customer Care via live chat or phone at 888-624-8140. Feedback can also be submitted through Wendy's Customer Satisfaction Survey online.
Where is this Wendy's located and what is its general atmosphere?
This Wendy's is located at 9850 Rockford Road, Plymouth, MN 55442, US. The restaurant has a casual attire atmosphere.
How can I order food from this Wendy's online or via mobile app?
You can place orders online or via the Wendy's app available on the Apple App Store. Visit order.wendys.com or use the Wendy's app for mobile ordering.
Are there any nearby fast food options near this Wendy's?
Yes, Taco Bell and Burger King are nearby fast food restaurants, providing alternative dining choices in close proximity.
What nearby places of interest could customers visit before or after dining at Wendy's?
Customers might visit the nearby Step By Step Montessori Schools of Plymouth, St. Cloud State University at Plymouth, or Rasmussen Dental for appointments or educational visits before or after dining at Wendy's.
How can nearby services like gas stations and banks benefit customers visiting this Wendy's?
Customers can conveniently fuel up at nearby Holiday Gas Station or Plymouth VIP Auto, and access banking services at Blaze Credit Union or the U.S. Bank ATM while visiting Wendy's.