Many customers reported slow service, with long wait times at both the drive-thru and inside the restaurant.
Customer Service
Feedback highlighted poor customer service experiences, including rudeness from staff and order mistakes.
Food Quality
While some reviews praised the food quality, others mentioned issues such as incorrect orders and poorly prepared items.
Cleanliness
Several customers noted cleanliness issues within the restaurant, including dirty tables and bathrooms.
PB
Peyton Buroker
Dec 21, 2025
1.0
Got accused of throwing a pop can out the window told the lady I didn’t do that told me to have a night I deserve don’t recommend goin there and I think she ate some of my fries
WG
Willie Gusa
Nov 14, 2025
2.0
Slowest place I've gone too. I like DQ & the food. But golly is it slow. Everytime.
KB
Karen Bowmaster
Oct 8, 2025
1.0
We waited a good 5 minutes and finally rang the bell at the front twice for someone to come take our order. We then saw a female wearing glasses working between the front and drive thru and when we asked her if there was anyone else working she replied “no” and that was it. There was no acknowledgement no eye contact… nothing. She wasn’t super busy as there was only 1 vehicle in the drive thru and I would have to say this is some of the worst customer service I’ve ever seen. We told her to have a nice day as we were leaving and she still ignored us. We are traveling home to Iowa from vacation.
DW
Derrick Waldner
Sep 7, 2025
2.0
Very slow, have been sitting in the parking lot waiting about 20 mins now
CF
Cymbre Ford
Aug 14, 2025
1.0
Been waiting twenty mins at the window on my break and won't even be able to eat the food that I ordered while on my break without being late. I was the only person waiting to be served. Update I just left it too so long.
What are the opening hours of Dairy Queen Grill & Chill during weekdays?
From Monday to Wednesday and on Friday and Saturday, it is open from 10:30 AM to 10:00 PM. On Thursday and Sunday, it closes slightly earlier at 9:30 PM.
Is Dairy Queen Grill & Chill open on major holidays like Thanksgiving and Christmas?
No, Dairy Queen Grill & Chill is closed on major holidays including November 27, 2025 (Thanksgiving) and December 25, 2025 (Christmas).
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, Dairy Queen Grill & Chill has a drive-thru available for convenient food pickup.
Is Dairy Queen Grill & Chill family-friendly with facilities for children?
Yes, the restaurant is family-friendly, welcoming children and offering amenities such as high chairs and restroom facilities.
Can I order food online or via a mobile app from Dairy Queen Grill & Chill?
Yes, you can order online through their website or use the Dairy Queen mobile app for exclusive deals and mobile ordering with rewards.
Does Dairy Queen Grill & Chill have seating options including outdoor seating?
Yes, the restaurant provides seating indoors and outdoors for customer comfort.
Are there nearby places where I can shop or get services before or after visiting Dairy Queen Grill & Chill?
Yes, nearby places include Family Dollar for discount shopping and Plainview Veterinary Clinic for pet services, making it convenient to combine errands with your visit to Dairy Queen.
What automotive services are available near Dairy Queen Grill & Chill?
Nearby automotive services include Four Seasons Motors, NAPA Auto Parts - Plainview Parts House, Eastwood Tires & Service, and Twisted Piston Repair and Performance, ideal for customers needing vehicle maintenance.
Are there any nearby transportation or food delivery services that customers can use while visiting Dairy Queen Grill & Chill?
Yes, Dohrn Trucking offers freight, cargo, and food delivery services nearby, which might be useful for local customers.