Chipotle Mexican Grill

Reviews

• BD

  Brittany Dobberstein

  2 days ago
  2.0
  We semi frequent this location as its close to home and we love Chipotle! However, the last 3 times we have stopped the brown rice is under cooked and hard. Last time we got it to go and the chips were soggy. We have been there 4-5 times 7-8pm and there are no chips at all. Every time we have ate inside every table has been dirty, the pop area is gross, and the garbage overflowing. The chicken had a big chunk of cartilage or something in it. There were chunks of other foods mixed in their containers with food, example there were beans and lettuce in the sour cream which then ended up in our food. When we were there last time, it took forever because the 3 people working were too busy talking and screwing around and worrying about their friend(possibly a coworker) that was getting food. We told the staff that they needed to clean the dining area up as all the tables were full of stuff. I understand when things get busy, etc, however, there is no excuse for every table to look like they havent been wiped down all day. There was another group that was sitting behind us that had Taco Bell cups and kept refilling them and sitting back down, they didnt even look like they had anything from Chipotle at all. The music is far too loud in the lobby Seems to be a lack of work ethic and/or management skills as we have yet to have a good experience at this location like we do at others when we have stopped.
• DR

  Daniel Ramirez

  5 days ago
  3.0
  I witnessed who I assume was a manager taking food temps. As he was doing so, he would go from one bin to another without wiping/sanitizing the probe before placing it in another item. Im pretty sure he's not Serv Safe certified as that is a simple thing they teach in the course. Also how you accidentally kill people with certain food allergies based on recipes. Could definitely use more training and portion sizing could be a bit better.
• AL

  Anders Larsen

  5 days ago
  1.0
  I ordered online and they didn't give me guac, they just put half an avocado on my bowl lol. It was rock hard and still had some pit remnants.
• RF

  Rob Fjelbroten

  6 days ago
  1.0
  Disgustingly dirty! food all over on every single table , food on the floor , you can tell the manager has no clue ,we will stick with the rochester locations , stay away from this one they really give Chipotle a bad name!
• KR

  Kevin Ryans

  Nov 9, 2025
  1.0
  5pm there was no chicken. Staff was lackadaisical (no rush whatsoever which is not normal at Chipotles) even with almost 9 people in line. This is a newer chipotle, surprised they didn't have chicken and prepared. If you on the fence about going to this chopotle or Taco Bell chose taco bell

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