Jimmy John's

3.0
205 reviews

About

Sandwich Restaurant

Location

Jimmy John's
8809 Jefferson Hwy, Osseo, MN
55369, United States

Hours

Reviews

3.0
205 reviews
5 stars
64
4 stars
37
3 stars
17
2 stars
14
1 star
73

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted consistently rude and unprofessional behavior from staff, contributing to a negative customer experience.

Speed of Service

Customers frequently reported extremely slow service, with many orders taking significantly longer than expected, contradicting the brand's promise of 'freaky fast' delivery.

Order Accuracy

Multiple customers experienced issues with incorrect or incomplete orders, indicating a lack of attention to detail in order preparation.

Management Issues

Feedback suggests poor management practices, including inadequate staff training and failure to address ongoing service problems.

Cleanliness and Maintenance

Several reviews mentioned unsanitary conditions and maintenance issues within the store, affecting overall customer satisfaction.
  • JB
    Jared Bernin
    5 days ago
    1.0
    This Jimmy John’s is an actual joke and should just be closed down. Not only are the hours terrible but they close before their posted hours and then try to blame it on you for ordering 20 mins before closing as you should have known they might be short handed.
  • AS
    Alissa Sherborne
    Dec 30, 2025
    4.0
    It was good for quick service
  • BR
    Bailey Rauenhorst
    Dec 18, 2025
    1.0
    I just did a curbside pick-up order and literally left crying because of how incredibly rude the person was that brought my meal out to me. I have never done a curbside pick-up order from Jimmy John’s and thought “how perfect! I have a baby sleeping in the back seat and this way I don’t have to wake them up just so I can eat once today!” The app allowed me to do a curbside pick-up, and when I pulled up I didn’t see any designated spots BUT the email said to just put the hazard lights on and be as close to the front as possible, so I did just that. I couldn’t see any postage about there not being enough staff to do curbside or that this location simply doesn’t do curbside - then the male who has reddish facial hair brought my meal out to me with no hello or anything just an immediate “yeah, so you know we don’t do curbside because we don’t have the staff so you got lucky today” and talked as he was walking away. Completely dismissing me when I said I’m so sorry, I truly didn’t know - he couldn’t have cared any less. A truly horrific experience. I simple “hi! You might've seen we don’t have any designated spots and it’s because we don’t have the staff but we were able to do yours today for you!” so simple and doesn’t dismiss anyone and is still kind. So rude. Please, be better. This was my first time at this location and my last.
  • CD
    Cody Driver
    Dec 5, 2025
    1.0
    The absolute worst store in existence. Fire everyone there, get better management. I would be ashamed to have a store like this exist. They are slower than a turtle. It took them, I’m not kidding 35 minutes to make a BLT and cut a pickle in half. LOL. Seeing all the customer reviews here… I should have went somewhere else. Lesson learned.
  • RD
    Ryan Wayne Dawson
    Oct 9, 2025
    1.0
    Spare yourself the agony and don't go to this store. They messed up our online order for a business meeting, and when I brought the order back to the store, I was treated rudely (same guy in the red shirt that someone else reported being rude below). When I ask for the manager and a refund, the GM simply blamed the "new girl" for the mistake, right in front of everyone. I said I'm a manager too, why not train her better instead of blame her? When I said I had a room full of people waiting for me in a meeting because of the mistake, he offered a couple cookies for my trouble. I said don't bother, I won't be back. I've been to this store before and there's always something wrong, they can't keep staff, all signs of poor management. Too bad because I love Jimmy johns but I'll have to find a new store. They should just close this one, its giving the brand a bad name.