Customers reported a mix of experiences with service, ranging from fast and courteous to extremely slow and rude.
Food Quality
While many praised the food as good and fresh, there were complaints about overcooked items and incorrect orders.
Staff Attitude
Feedback highlighted a significant issue with staff attitude, with several reviews mentioning rudeness and poor customer service.
Cleanliness
Some customers noted cleanliness issues, particularly with the dining area and food preparation.
Management Changes
Recent changes in ownership and management have led to improvements in service and atmosphere, but inconsistencies remain.
LG
Lori Gustafson
Oct 3, 2025
5.0
Always the BEST service!!!
BB
Bob Bloomberg
Aug 13, 2025
5.0
Fast and courteous
SZ
Samantha Zahn
Jul 29, 2025
5.0
I live locally and my family of 6 has stopped at many DQs on our travels only to compare them to this one and others don't live up to the expectations that have come from this location. We are always served quickly, the food hot and fresh, the treats cold and flipable. Was just there last night with a long order, special requests, and upgrades and everything was exactly as we ordered. No mistakes just great food. We love our local DQ
MB
Melissa B
Jul 24, 2025
1.0
Horrible employees, I could see my food was done as they just danced literally danced around and talking to one another. Girl was very snotty when I knocked and flagged her to the window and said my food has been done for over 5 mins. Not to mention doesn't know how to clean properly. Gross, won't ever waste my money here again if I wanted to see monkeys dance I'd go to the zoo.
It is located at 833 US Highway 12, Ortonville, MN 56278-4081, US.
What are the operating hours of Dairy Queen Grill & Chill?
Dairy Queen Grill & Chill is open daily from 10:00 AM to 9:00 PM.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, Dairy Queen Grill & Chill has a drive-thru available for customer convenience.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, the location is family-friendly, wheelchair accessible, offers booster seats, high chairs, and has restrooms available.
How can I order food from Dairy Queen Grill & Chill?
You can place your order online for pickup through their official website at https://www.dairyqueen.com/en-us/order/pickup/n/13355/ or use the Dairy Queen mobile app to access exclusive deals.
What nearby lodging options are available if I visit Dairy Queen Grill & Chill?
Nearby lodging options include Copperhead Lodge and Econo Lodge Hotel, where Artie's Bait & Tackle is also located.
Are there any nearby parks or outdoor attractions near Dairy Queen Grill & Chill?
Yes, State Line - Ortonville Wayside Park is nearby and offers a pleasant outdoor space you might enjoy before or after your visit.
Where can I find automotive services or auto parts near Dairy Queen Grill & Chill?
Nearby automotive services and stores include Carquest Auto Parts, NAPA Auto Parts - Sturdevants Auto Parts, Cashtown Service, and Wanted Drift Shop for parts and repairs.
Does Dairy Queen Grill & Chill have a presence on social media?
Yes, you can find Dairy Queen on Facebook at https://www.facebook.com/dairyqueen/ and on Twitter with the handle @DairyQueen.