Customer Service
Feedback on staff friendliness is generally positive, with many customers praising the baristas for their helpfulness and welcoming demeanor.
Order Accuracy
There are multiple reports of incorrect orders and inconsistencies in drink preparation, leading to customer dissatisfaction.
Wait Times
Customers frequently mention long wait times, especially in the drive-thru, which negatively impacts their overall experience.
Menu Changes
Some customers expressed disappointment over the removal of popular menu items, affecting their likelihood to return.
Cleanliness
While many reviews highlight a clean environment, there are also complaints about specific locations being dirty or messy.