Jimmy John's

3.3
308 reviews

About

Sandwich Restaurant

Location

Jimmy John's
5555 Winnetka Ave N, New Hope, MN
55428, United States

Hours

Reviews

3.3
308 reviews
5 stars
122
4 stars
40
3 stars
32
2 stars
24
1 star
90

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported slow service, particularly in the drive-thru, with long wait times and orders taking much longer than expected.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and poor quality of food, leading to customer dissatisfaction.

Customer Service

Feedback varied widely, with some praising friendly staff while others reported rude or unhelpful interactions, particularly with management.

Food Quality

Several customers expressed disappointment with the freshness and quality of the food, noting stale bread and insufficient toppings.
  • PB
    Phil Batzlaff
    Dec 27, 2025
    4.0
    Google and the jimmy Johns both listed closing times of 2pm. And delivery times till 9pm. They are open till 9.
  • SC
    Seanna Crosby
    Dec 23, 2025
    5.0
    You guys are awesome your hard work shows!! It doesn't go unnoticed!
  • JW
    Jamarcus Walker
    Oct 24, 2025
    5.0
    I will definitely be back and telling others to stop in. The team was so kind and genuine.
  • GD
    Glenn Dworsky
    Oct 12, 2025
    1.0
    The experience I had this past weekend was absolute trash. I ordered four sandwiches and they were wrong and sloppy. I said no bacon on one of them and came out with bacon. The staff was very inefficient and frankly just slow mentally.. one of the sandwhiches had so much mayo in it was dripping out. The un which we ordered had nothing but lettuce.. lettuce inside lettuce.. very very few toppings. This was the worst JJs if ever been too. I want my 45 bucks back.
  • SB
    Steve Dear (Birdtown Brawler)
    Oct 11, 2025
    1.0
    Took 45 minutes from time I placed order online (and still no sandwiches) and workers seemed confused on how to proceed with the amount of orders they had. No one seemed to be in charge. Will probably be sometime before we go back to Jimmy John’s.