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Four coffee drinks with whipped cream and cold foam, plus two breakfast bowls of eggs and veggies on a table.
Brand Certified

Caribou Coffee

4.3
(470 reviews)

Business Details

9420 36th Avenue North, New Hope, MN
55427, United States
(763) 546-1818

About

Coffee ShopCafeBreakfast RestaurantCaribou Coffee
Life is Short, Stay Awake for it. Visit your nearby Caribou Coffee who believes that coffee is more than a drink with real ingredients. It's a personal experience that fuels your life and creates meaningful moments.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Caribou Coffee
9420 36th Avenue North, New Hope, MN
55427, United States

Hours

Reviews

4.3
470 reviews
5 stars
317
4 stars
77
3 stars
31
2 stars
12
1 star
33

What are people saying?

AI-generated from recent customer reviews

Staff Friendliness

Many customers praised the staff for being friendly, helpful, and providing excellent customer service.

Order Accuracy

A significant number of reviews mentioned issues with incorrect orders, indicating a need for better training and management.

Service Speed

While some customers appreciated the quick service, others reported long wait times and poor handling of busy periods.

Cleanliness and Atmosphere

The location was generally noted for being clean and having a pleasant atmosphere, making it a nice place to relax.

Management Issues

Several reviews highlighted concerns about management and staff training, suggesting that improvements are needed to enhance overall service quality.
  • KA
    Kayden Asslord
    Jan 31, 2026
    1.0
    Not usually one to leave reviews but this was insane. I placed a mobile order 7 minutes prior to arriving at the establishment, my drink wasn't ready which is totally fine. I proceeded to wait almost 20 minutes for ONE drink order. Watching the staff was an eyesore to say the least, I've never seen a team this slow since I've been coming to this location for several years. No communication was being made. Odd considering there wasnt a line or a full bump screen. The manager on duty wanted to help the bar staff but they denied any help from her, if anything the team seemed very cold toward one another and have no work flow. I've never witnessed a team like this.
  • AG
    Amy Girling
    Jan 15, 2026
    5.0
    Staff was super helpful and offered a couple of suggestions for beverages.
  • DR
    danika richardson
    Nov 5, 2025
    5.0
    I spoke with a manager on the phone this morning, I think his name was Dave. I always order through the app and I pickup. I go to this location because the staff is always super friendly and fast. Today my husband picked up my coffee order alongside a muffin and cookie for my 4 year old. When he got home, my child spilled the coffee before I could even take a sip, spilling all over the floor and onto my 5 month old. Thankfully is was and iced coffee. My child is on the spectrum and we were actually about to leave for his therapy appointment. I called the store and asked for a new coffee which I didn't expect them to but I figured id ask. The manager on the phone was so quick to say they would replace it for free and he understands these things happen. As a busy working mom, whos quality of their morning depends on the quantity of caffeine she can intake, (lol) thank you. I just wanted to give him and his team credit for taking care of their community. This small act of kindness from this Caribou team, has made our days a little brighter. We can all learn to be kind and understanding like these folks. From a tired mom; thank you! 💗
  • AS
    ashley skogen
    Oct 12, 2025
    5.0
    This is my favorite caribou location in the area
  • MR
    Matt R
    Nov 5, 2013
    5.0
    Love coming here for work, the girls and guys who work here in the evenings when I am in seem very friendly, they will joke back when you make a joke and all in all seem to enjoy themselves. . Only bad part of this coffee shop is proximity to the school which means it can get loud at times. But that's out of the staffs hands.

Brand Certified Facts from Caribou Coffee

Caribou Coffee partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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