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McDonald's

3.5
(1244 reviews)

Business Details

1168 Silver Lake Rd, New Brighton, MN
55112, United States
(651) 636-5254
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1168 Silver Lake Rd, New Brighton, MN
55112, United States

Hours

Reviews

3.5
1,244 reviews
5 stars
408
4 stars
274
3 stars
251
2 stars
98
1 star
213

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, wrong orders, and poor customer service, particularly from management.

Food Quality

While some customers enjoyed fresh and hot food, others experienced cold or improperly prepared items.

Staff Attitude

Feedback varied on staff friendliness; some praised helpful employees, while others noted rude or indifferent behavior.

Cleanliness

The restaurant was generally described as clean, but there were occasional reports of unsanitary conditions.
  • SM
    Sara Moua
    Feb 22, 2026
    1.0
    Order some burgers for my kids end up paying for someone food at drive thru. Cashier on his phone texting somebody.
  • NS
    Naomi Smith
    Feb 19, 2026
    1.0
    Ordered something, given the wrong order, tried to politely ask for help, told it was my problem and not their job to fix. Didn’t expect much, but never going back.
  • BS
    Bill Schroeder
    Feb 6, 2026
    5.0
    Lobby was still open. Super happy!
  • NI
    Neko Ichigo
    Jan 28, 2026
    2.0
    Girl at the regi the 2nd time was very helpful and nice! Long haired guy think he's a manager was rude didnt really care or want to help. Only giving a 2 star cause the employee girl was kind. Manager needs retrained on customer service.
  • KV
    Karin Valdizan
    Jan 26, 2026
    3.0
    I went in for a quick bite and used the kiosk to order. It was mid-afternoon so almost no one else inside. After more than 10 minutes I had to ask if they had my order. 15 minutes later I had my not-so-fast food. At this location they seem to prioritize drive-thru and pickup. Disappointing because the food quality is good but I likely would not stop there again even though it's the closest.

Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's at 1168 Silver Lake Rd, New Brighton, MN?

McDonald's is open from 5:00 AM to 10:00 PM Monday through Saturday, and from 7:00 AM to 10:00 PM on Sundays.

When is the drive-thru open at McDonald's New Brighton?

The drive-thru operates daily from 5:00 AM to midnight Monday through Saturday, and from 6:00 AM to midnight on Sundays.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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