Jimmy John's

3.1
233 reviews

About

Sandwich Restaurant

Location

Jimmy John's
500 5th Ave NW, New Brighton, MN
55112, United States

Hours

Reviews

3.1
233 reviews
5 stars
82
4 stars
36
3 stars
21
2 stars
17
1 star
77

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted rude and unprofessional staff, with many customers experiencing poor service and long wait times.

Order Accuracy

Customers frequently reported issues with incorrect orders, including missing items and wrong ingredients.

Cleanliness and Maintenance

Several reviews mentioned unsanitary conditions, including dirty tables and a lack of basic supplies like napkins and ice.

Operational Hours

Multiple customers expressed frustration over inconsistent hours, including early closures and unresponsive service.

Food Quality

While some customers praised the food, many reported issues with the quality and preparation of their sandwiches.
  • JR
    Justin Rische
    Dec 10, 2025
    5.0
    Service has always been great for me during lunch. Friendly and respectful staff
  • RR
    Ryan Russek
    Dec 1, 2025
    1.0
    Beyond the worst experience I’ve ever had at not only a Jimmy John’s, but any fast food restaurant. The three people that were working were beyond rude, very unwilling to help and could not have cared less if I was there or not. The food was subpar, and if you have any chance of avoiding this place, please do in the future.
  • TB
    Tyrone Biggems
    Nov 6, 2025
    1.0
    They’re locking the doors at 8:30 when it says they’re open till 9.
  • BK
    Brittany King
    Oct 24, 2025
    2.0
    Idk his name but the light skin dude with a mustache is mad rude. I get the picklewhich isn't available for everyone until 10/27 but if jimmy John's is letting rewards members access it that's not my problem? Dude had a major attitude problem and was rude to his coworker asking how to make it. Shout-out to the kid with locs for being nice. To add: yikes...definitely should've looked at the reviews before I went cuz that's a lot of 1 stars about the service.
  • TF
    The Strong Family
    Sep 29, 2025
    1.0
    Received a sloppy sandwich with incorrect ingredients. The bacon was all broken up and slimy, I did not eat it, but still felt unwell for several hours. The staff was very unprofessional and barely acknowledged me while having a loud conversation with eachother.