Welcome to Chapala Mexican Restaurant. With our opening, we became Cambridge's home for Authentic Mexican Food and Drink. What differentiates us from fast-food Mexican restaurants is that we make everything fresh, including our salsa, right here in our kitchen. Please come in an try out one of the great family recipes straight from Chapala, Jalisco, Mexico to you. With over 20 years of experience in the restaurant business we have learned that spending money on great food and getting awesome customer service is what our customers want.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.