Dairy Queen Grill & Chill

Reviews

• GH

  Gabriel Hagenbeck

  5 days ago
  1.0
  Worst service I’ve ever experienced. Had an issue with our order and the manager chose to blame a 16year old instead of correcting the issue. She did not correct the problem. We got a refund and left. Will not be back to this location.
• AT

  Aaron Tri

  Apr 20, 2026
  1.0
  Food is ok, but the wait is insane 30min for 2burgers, 2fries, 1 blizzard. If they’re understaffed they should close down, they definitely bring in enough profit to afford some more employees. Burger buns are weeks old and hard nothing fresh
• CM

  Crystal Mozinski

  Apr 12, 2026
  1.0
  Ordered the shrimp basket, waited over 15 mins in drive through just to get home to over cooked shrimp, I called the store and they offered nothing for the inconvenience. Won’t be coming back. Waste of time and money.
• MH

  Majda Hussein

  Apr 11, 2026
  1.0
  We have been in the line for over 30 minutes in DQ. This is so ridiculous. Bad customer service.
• MW

  McKenzie Westby

  Mar 31, 2026
  1.0
  I go to this dairy queen often, and not once have I had good service, or gotten my correct order. Tonight I went through the drive thru, there were only 5 cars ahead of me, and it took over 30 minutes just to get to the window. After I finally got to the window, I paid and waited for 5 or so minutes for my order, and then the lady, who was quite rude, handed me my incorrect drink. I ordered a medium strawberry kiwi freeze, and time, after time, after time, they give me a slushy, not a freeze. It is a very simple drink, and its extremely frustrating when the staff continuously makes it incorrectly. When I told the lady that I had ordered a freeze and not a slushy, she looked incredibly annoyed and grabbed the drink and left to the back without even a slight apology. Being someone who works in customer service, I know quite well that it is not difficult in anyway to apologize for your mistakes that affect the overall experience of a customer. After five more minutes, a different lady opens the window and tells me to pay an additional $2.50 for my drink. I told her that I already paid, and she said, "But, you ordered a freeze." So not only did I wait for a very long time just to receive the wrong drink, the lady made me pay $2.50 extra for the mistake that they made, with zero accountability. A few minutes later, they hand me my freeze, and I left very annoyed at every aspect of this trip to dairy queen, without ever receiving an apology. 1 star.